2012
HS Diploma
Tala Highschool
More Info About Me
I am currently working as a Content Moderator on a social media platform. I also worked as a Customer Service Representative and a Senior Advisor hence I have extensive experience in resolving complex customer complaints and issues, strong interpersonal skills proven through customer satisfaction, and peer recognition awards. I always have a cheerful disposition and a positive outlook in life and I'm always passionate in what I'm doing.
My Skills and Competencies
Customer Service
Social Media Management
Data Entry
Graphic Design
Certificates
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My Experience and Education
2021
-
2023
TaskUs
(Teammate)
-Reviewing contents, including text, images, videos and websites to ensure that it follows company guidelines and community standards
2013
-
2021
Convergys/Concentrix
(Advisor II, Sales)
• Mentoring and assisting teammates in providing real-time resolution for customer’s concerns and inquiries.
• Taking escalation calls
• Doing outbound calls and emails
• Tracking the team’s day to day performance and attendance
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Expert Global Solution
(Customer Service)
-Taking inbound calls to assist customers