2012
Bachelor of Science in Information Technology
STI College Baliuag
All about me
My name is Camille Cappal and you can call me Camille. I love assisting businesses in achieving their goals. I have a strong desire to serve people while expanding my understanding of creativity, mindfulness, and self-improvement. I’m an efficient, savvy, and proactive individual who loves working hard. I’m a great listener, as well as able to think on my feet.
My Skills and Competencies
Customer Service
Email Management
Social Media Marketing
Social Media Management
Graphic Designing
Data Entry
Content Creation
Certificates
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My Experience and Education
2017
-
2022
Teleperformance Philippines
(Executive Operation)
* Acted as a Supervisor and handled escalations over the chat and via phone call that also includes email
follow ups.
* Making arrangement with vendors about customer's request.
* Handled inquiries, changes, cancelations request from customer's with their reservation such as flights,
hotels, cars, activities and packages.
* Processing payments and refunds and help them with other billing concern.
* Assisting two customers at the same time (Chat Support).
*Trained and expert in Global distribution system (GDS) both in Sabre and Amadeus.
* Awarded as a class Valedictorian during training.
February 2022
-
July 2022
Freelance
(Lead Researcher)
Document and record information from the web to MS Excel.
Research of Leads based in the USA with their contact information (Phone number, Email, Address).
January 2021
-
January 2022
Freelance
(Web Search Evaluator)
Keyword research from the web.
Gathering information such as the number of results, and top websites and putting it into a spreadsheet.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Design
Create visual concepts to communicate information to an audience using Canva.
Administrative Tasks
Preparing, organizing, and storing information in digital form. Scheduling meetings and arranging travel needs.