2014
Bachelor of Science Major in Hotel and Restaurant Management
Far Eastern University
I'm a Social Media Manager who enjoys managing social media accounts and going above and beyond. Although I am based in the Philippines, I accept opportunities from all over the world. Let's talk about it and see how I can assist you. ☺
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2021
Concentrix San Lazaro
(Customer Advocate)
• Handling inbound and outbound calls to patients that requires assistance with health benefits and billings globally.
• Analyzes patients’ basic medical information and data.
• Updating and documenting patients’ record and sending updates as appropriate while ensuring that PHI is protected.
• Communicating with healthcare providers to provide information regarding health benefits and claims for patients.
2019
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2021
Intercontinental Hotels Group
(Reservations Sales Specialist)
⦁ Representing 17 hotel brands (midscale, upscales and luxury) under IHG daily by answering inbound calls from guests.
⦁ Assisting guests with reservations and other hotel related inquiries, and provide elite customer service to our guests while promoting/selling our hotels.
⦁ Processing cancellations and modifications and promptly relay this information to the front desk.
⦁ Knows the type of rooms available as well as their location and layout, the selling status, rates, and benefits of all packages plans, also the credit policy of the hotel.
Navigates multiple web-based systems while managing various work streams to provide an enhanced guest experience.
⦁ Abides by principles of guest privacy.
2016
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2019
Al Khoory Atrium Hotel
(Guest Service Agent)
⦁ Welcoming guests with positive and friendly smile.
⦁ Making and confirming bookings/reservations.
⦁ Assisting guests’ needs and requests by providing anticipating service.
⦁ Answering telephone calls and giving proper information.
⦁ Dealing with Early Check-In & Late Check-out
⦁ Handling guests complains including Hotel Rules & Regulations (e.g., Visitors Policy)
⦁ Handling group arrivals and group departures.
⦁ Confirming Airline tickets, City Tours, Restaurant reservations, Pick up & drop off.
⦁ Knowledgeable in using OPERA PMS Express (Version 5.0)
⦁ Knowledgeable in using Orchid system for guests’ passport/ID registration
⦁ Updating guest datas through CID, Dubai Tourism System
2015
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2016
IBIS Styles Hotel Jumeirah, ACCOR Hotels – Jumeirah 1, Dubai, UAE
(Reservations Agent)
⦁ Processes reservations through telephone, e-mails, fax, ACCOR reservation system (TARS – OTA’s), and Reservations from Sales department, Corporate, Tour Operators / Travel Agents.
⦁ Making/updating reservations by following up with the rate provided from their contracts and promotion andknows how to code each reservation for proper identification of sales/revenue production.
⦁ Generating daily reports & reservations reports requested by Revenue Manager/Hotel Manager.
⦁ Understands the hotel policy on guaranteed & non-guaranteed reservations, cancellations, no-shows and to ensure that all reservations are guaranteed in order to avoid any last minute cancellations.
⦁ Handling Group Bookings, Creating Blocks, Update rooming list and doing payment follow up given under cut off dates.
⦁ Preparing no show report on daily basis for account purpose.
⦁ Checking of bookings made on previous day and arrivals for the next day in order to secure that all bookings are entered correctly.
⦁ To ensure that all reservations are recorded on standard forms attached with the correspondence and filed by arrival date for easy tracking.
⦁ Creating Rate Codes and attaching to the respective profiles of Travel Agents and Companies.
⦁ Monitoring room allocation and release period assigned to the travel agent.
⦁ Validating commissions on FASTCOM Web on weekly basis.
⦁ Open and close the availability as and when required, controlling room inventory.
⦁ Following up for Traces and all other things for specific bookings including Advance payments and/or Pending payments, group naming list in order to secure that all bookings are accurately entered into the system prior to arrival, etc.
⦁ To be fully aware of Hotel facilities and services in order to answer all queries for reservations.
⦁ Handling guest requests by communicating to relevant department and updating the same in the system for our record and further action.
2014
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2015
Metropolitan Deira Hotel, Al Habtoor Group – Deira, Dubai, UAE
(Guest Service Agent)
⦁ Welcoming guests with positive and friendly smile.
⦁ Making and confirming bookings/reservations.
⦁ Assisting guests’ needs and requests by providing anticipating service.
⦁ Answering telephone calls and giving proper information.
⦁ Dealing with Early Check-In & Late Check-out
⦁ Handling guests complains including Hotel Rules & Regulations (e.g., Visitors Policy)
⦁ Handling group arrivals and group departures.
⦁ Confirming Airline tickets, City Tours, Restaurant reservations, Pick up & drop off.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.