Hey I am Camille Ann

Metropolitan Bank and Trust Company
(Relationship Associate)

Assists in meeting the unit’s targets thru servicing daily requirements of clients, maintaining updated data/information on accounts, and ensuring completion of all loan-related documentary requirements to assist them in analyzing clients’ requirements and/or credit worthiness.
Coordinates with concerned units regarding the appropriate management of accounts to ensure adequate delivery of bank services to clients.

Specific Duties & Responsibilities
· Gathers and collates necessary and updated information/data on accounts. Ascertains the authenticity and completeness of documents submitted.
· Maintains updated lists and loan ticklers of accounts.
· Assists in pre-screening of loan applicants thru conducting phone verifications for in-depth interview to verify the veracity of information on the application as well as in surveying pricing/ transactions of clients with other banks.
· Prepares basic analysis/evaluation of client’s proposal to provide them with inputs in their decision-making process.
· Follows-up submission of legal/documentary requirements on credits. Ascertains the authenticity and completeness of documents submitted. Coordinates with Credit Group – Credit Investigation and Appraisal Division for appraisal of property and credit investigation.
· Coordinates/communicates with accredited companies and loan borrowers for the client’s loans.
· Liaises between clients and Bank’s operating units.
· Assists in making client calls for one on one briefing/consultation of prospective borrowers, presentation of loan guidelines, follow-up of documentary requirements, among others.
· Assists in the preparation of Budget and Business Plans.
· Assists in the preparation of transaction media needed to recommend approval of proposed credits.
· Informs sales agents or client of credit decision made regarding their application, assists them in signing of documents and follows up submission post-approval documentary requirements.
· Coordinates with insurance companies, external agency, legal unit, and other concerned units of the Bank for booking of accounts.
· Monitors and collects on maturities of client’s loan accounts.
· Assists in after sales requests from clients, which include Statement of Account, Account History, loan documents, among others.
· Reviews periodically account profitability and financial condition/performance of accounts.
· Assists in the handling of customer complaints and recommends solutions.
· Files, safekeeps and maintains folders of the accounts being handled. Tracks submission of any documents deficiencies.
· Acts as joint custodian for numbered forms allocated to the center and executes the necessary control functions for the unit’s voice logger.
· Keeps Customer Index Card updated at all times.
· Dispatches outgoing letters, documents and requests.
· Facilitates the reimbursement claims/expenses of the concerned marketing officers.
· Reconciles billings from telephone companies. Monitors all outgoing facsimile messages of the unit.
· Distributes annual reports, interim financials, and statements of conditions to requesting parties.
· Handles and coordinates appointment schedules and possible materials needed by the marketing officers.
· Performs other related functions that may be assigned from time to time.