2012-2013
Bachelor of Science in Psychology
Lyceum of the Philippine University-Calamba
More Info About Me
Hi ! I'm glad you discovered me. This is your sign to use my services.
I am a unique individual. I approached my task with a lot of confidence, a clear purpose in mind and big love to each of my client . I have never given up and, because to my dedicated efforts, knowledge, and principles, I am able to solve my clients' problems in the proper way every time.
To learn more about me, visit the section on my EXPERIENCES. I'm grateful.
My Skills and Competencies
Social Media Manager
Customer Service
Data Entry
Content Creation
Social Media Marketing
Certificates
My Experience and Education
2020
-
2022
Freelancer
(Social Media Manager)
* Professional Experience as Social Media Manager
* Manage Business Page
* Social Media Management
* Social Media Marketing
* Content Creation/Graphic Design
* Copywriting & Engagement
2020
-
2022
Freelancer
(Executive Assistant/Professional Virtual Assistant)
* Professional Experience as client's personal assistant on their businesses
* Has working knowledge about Excel and Google Suite ( Gmail, Calendar, Drive , Docs, Sheets, Forms & Slides ) and productivity and management tools/apps
* Data Entry
* Customer Service
* Product listings
2020
-
2022
Genpact Alabang
(Collections Agent/Trainer/Quality Assurance)
* Has professional experience for both INBOUND and OUTBOUND calls in one of the largest bank in United States.
* Financial Advisor/Collections Agent
* Basic Bill Explanation
* Payment Processing
* Trainer and Quality Assurance
2018
-
2020
IQOR SANTA ROSA
(Customer Service Specialist/Subject Matter Expert)
* Professional Experience for INBOUND calls in one of the most well-known Telco Company in United States.
* Assisting clients with their questions, concerns or complaints
* Payment and Order Processing
* Bill Explanation
* Basic Troubleshooting
* Assisting clients who requested supervisor/escalation
* Pitching sales and processing orders
* Awarded as Top Agent for OBS last August 2020 and Top Agent for VOC last Nov 2020 for the whole site
March 2022
-
March 2024
Contact Automation
(Customer Service Representative/Virtual Assistant)
* Customer Service
* Call handling
* Answering Emails
* Conducting Audits
* Tracking some reports
My Services
Social Media Marketing
Social Media Marketing gives businesses the opportunity to interact with their customers and convert into sales.
Email Support
Email Support
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service
Responsible for managing various customer issues depending on account assignment
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.