2015
Bachelor of Science in Business Administration Major in Entrepreneurship
Bulacan State University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
Rizal Commercial Banking Corporation
(Customer Service Associate)
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Identify and assess customer’s needs to achieve satisfaction
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Verifying customer Identification documents and business documents
Authenticating signatures, local and foreign currencies
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Resolve customer complaints via phone, email, mail or social media
Document Analysis, encoding customer documents into the system
Handling/processing customer’s accounts and financial concerns/transactions
Monitoring and training of new staffs
2015
-
2018
RCBC Savings Bank
(Customer Relations Associate)
My Services
Customer Service
Help customers with complaints and questions, give customers information about products and services, take orders, and p
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.