2013
Bachelor of Science in Business Administration
Urdaneta City University
A little bit more about me
I am an introvert sometimes. But when it comes to working, I'm a workaholic person and love to dedicate myself to the work I'm doing. As a result, I've been in the BPO Industry for 6 years and I can say that I have gained knowledge and skills. I'm known as a "Multitasker" among my peers as I manage many tasks and have a quality performance. The numerous stages of the learning process aided me in attaining an important talent that everyone can master.
I have always opted to focus on the best of what I do have to offer: Hard work, Intelligence, Creative, being Resourceful, Personable, and Possessing Excellent Work Ethics.
Skills and abilities I acquire.
Let's simply concentrate on the good, yeah?
Data Entry Keyer
Bookkeeper
Email Management
Admin Assistant
Certificates
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Where did I get my knowledge?
Experience is the teacher of all things.
2019
-
2020
[24]7 .ai Inc.
(Email and Chat Support Representative)
Answering emails and chats from the customer, processing returns and refunds, and helping the customers to track orders.
2018
-
2019
Transcosmos Asia Philippines, Inc.
(Email Support Representative)
Answering emails or inquiries from the customers, processing returns, and refunds, helping the customers track orders, and guiding the customers' purchase items.
2017
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2018
Magellan Solutions Outsourcing, Inc.
(Email and Chat Support Representative)
Answering emails and chats from the customer, providing details on how to use the products, processing returns, and refunds, answering FAQs, and helping the customers to track orders.
2016
-
2017
One Contact Center
(Email and Chat Support Representative)
Answering emails from the customer, tracking orders, and guiding the customers on how to use the products.
2015
-
2016
Global Integrated Contact Facilities, Inc.
(Email Support Representative)
Retail account, answering emails from the customer, tracking orders, processing returns, and refunds, coordinating with other departments with regard to the complaints of the customers.
2014
-
2015
Tech Mahindra
(Customer Service Representative)
Answering calls from the customer, processing refunds, and guiding the customers on how to use the products.
Basically, this is what I do for now.
In the next years, I still have a lot to learn.
Bookkeeping
Recording and keeping track of your business's financial transactions.
Email Management
Keep track of your calendar and daily schedule and make any necessary changes.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.