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BS Psychology
University of Cebu
More Info About Me
I am Caitlin Lerasan, I live at Casuntingan Mandaue City Cebu. I am 20 years old. I have worked in fast-paced environments such as Foundever and OP360. Over the years, I have developed a strong ability to multitask, solve problems under pressure, and deliver clear, empathetic support. My background in both voice and non-voice accounts has sharpened my communication skills, attention to detail, and ability to adapt to client needs.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2025
OP360
(Paralegal Team)
As a Legal Support Associate assigned to the Morgan & Morgan account, I provided back-office legal administrative support to one of the largest and most reputable law firms in the United States. I was responsible for drafting, reviewing, and sending essential legal documents such as summon letters and letters of representation to involved parties, ensuring accuracy, confidentiality, and compliance with legal standards.
2023
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2023
Foundever
(Customer Service Agent)
As a Customer Support Representative assigned to Klarna’s one of the largest fintech banks in Sweden, I served as a hybrid agent responsible for handling both voice and live chat interactions. I provided frontline support to customers regarding payment processing, account management, transactions, purchase disputes, and Klarna’s flexible financing solutions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.