2017
BS Tourism Management
Colegio de San Lorenzo
More Info About Me
I'm a dedicated working mom with a vibrant 2-year-old and a strong background in hospitality. With 8 years of experience in the industry, I currently serve as an Assistant Front Office Manager. My expertise lies in operations, where I’ve developed a deep understanding of delivering exceptional service while navigating the fast-paced demands of the hospitality world. Balancing work and family has taught me the value of efficiency, empathy, and adaptability, all of which I bring to my role every day.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
Harolds Hotel
(Asst. Front Office Manager)
• Assists the Front Office Manager in planning, organizing, controlling and leading the daily operations of the Front Office Department by ensuring that all tasks are performed in accordance with the established hotel standards and procedures.
• Oversees daily Front Desk duties and activities (check-in and check-out process).
• Attends to all guest issues and concerns. Offers solutions and alternative to complaints.
• Handles any operational challenges which occur in the absence of the Department Head.
• Check and monitor daily room blockings.
• Prepares and checks for VIP’s arrival and escort guests for an in-room check-in.
• Handles open high or credit balance of regular and long staying guests.
• Assists in replenishment of Front Office cash float and ensure that it is updated and sufficient for Front Office daily operations.
• Prepares the working schedule for the Front Office Staff and Supervisors and submit to Front Office Manager for approval.
• Attends coordination meetings for group arrivals.
• Prepares monthly report of revenue.
• Directs and coordinates any hotel emergencies and needs in the absence of the Front Office Manager.
• Prepares incident report or complaint handling form submitted to the Front Office Manager.
• Conducts daily briefing with regards to daily hotel operation.
• Prepares memo or notice to explain to associates with slip-ups on hotel operation.
• Weekly monitoring of Front Office supplies and ensuring that are sufficient for the daily operations.
• Acts as Manager-on-Duty during weekends based on a roster of assignments. Oversees overall hotel operations and reports directly to the General Manager.
2018
-
2021
The Linden Suites
(Front Office Associate)
• Handles guest registration upon check-in and settlement of bills upon check-out.
• Handles foreign exchange transactions.
• Responsible for facilitating the smooth transaction of arriving and departing guests.
• Handles guests’ incoming and outgoing mails, parcels, messages and others.
• Being the first employee that meets guests upon arrival and the last to bid farewell to the guests.
• Conducts showroom for potential clients.
• Handles all incoming and outgoing calls with utmost courtesy and provides correct information at all times.
• Handles duties of concierge such as airline confirmation, flight revalidation, tour bookings, car/limousine bookings, etc.
• Handling / Accepting reservations inquiry, confirmation, amendments, special requests, online bookings by mail, telephone or fax simile.
• Responsible for managing, receiving, processing, confirming, upselling and cancellation of all reservations for the hotel.
• Responsible for any business center and meeting room bookings and issues.
• Handling night audit procedures and preparing the necessary reports.
2017
-
2018
Primepower Manpower Services
(Front Office Associate)
Handles guest registration upon check-in and settlement of bills upon check-out.
Handles foreign exchange transactions.
Responsible for facilitating the smooth transaction of arriving and departing guests.
Handles guests’ incoming and outgoing mails, parcels, messages and others.
Being the first employee that meets guests upon arrival and the last to bid farewell to the guests.
Conducts showroom for potential clients.
Handles all incoming and outgoing calls with utmost courtesy and provides correct information at all times.
Handles duties of concierge such as airline confirmation, flight revalidation, tour bookings, car/limousine bookings, etc.
Handling / Accepting reservations inquiry, confirmation, amendments, special requests, online bookings by mail, telephone or fax simile.
Responsible for managing, receiving, processing, confirming, upselling and cancellation of all reservations for the hotel.
Responsible for any business center and meeting room bookings and issues.
Handling night audit procedures and preparing the necessary reports.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.