2014
Bachelor of Science-Major in Hotel and Restaurant Management (BSHRM)
University of Cebu-Banilad
More Info About Me
Highly organized and resourceful Executive Virtual Assistant with years of experience supporting executives, entrepreneurs, and business owners. Skilled in calendar management, email handling, research, travel coordination, and project support while maintaining strict confidentiality. Known for proactive problem-solving, attention to detail, and exceptional communication skills that help leaders save time and stay focused on growth. Tech-savvy with expertise in Google Workspace, MS Office, CRM tools, and project management platforms, and adaptable to fast-paced, dynamic environments. Dedicated to delivering efficient, reliable, and high-quality support that drives business success.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Calendar Management
Email Handling
Google Workspace
MS Office
CRM Tools
Certificates
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My Experience and Education
2023
-
2025
UniversalTech Inc.
(Technical Support (Remote))
Resolving customer calls and inquiries about the whereabouts of their tracking device and documenting it using our ticketing tools then send email confirmations
2021
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2023
Accenture Inc.
(IT Operations Associate (Remote))
• Delivered Tier 1 technical and account support to US telco clients via calls and emails.
• Resolved inquiries within SLA, maintaining 95%+ client satisfaction scores.
• Documented issues and escalations accurately in CRM platforms.
2021
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2021
ResultsCX
(Technical Support Representative (Remote))
• Addressed customer tech issues promptly, providing step-by-step resolutions.
• Ensured seamless follow-ups and case closures to improve resolution rates.
2018
-
2021
Concentrix – Customer Service Representative
(Customer Service Representative)
• Managed e-commerce inquiries through voice, chat, and email support.
• Consistently met and exceeded KPI metrics for quality and productivity.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.