2007
Bachelor of Science in Information Technology
Saint Louise De Marillac College
More Info About Me
I’ve been working in the corporate companies for a very long time. I have consistently shown commitment and motivation ever since I started. I can say that I am a quick learner and self-starter. I am looking forward to experience and learn new things that life has to offer. And I believe this wouldn’t be hard for me at all. I believe that my skills, abilities and determination towards work have been valuable during this period. I have taken an active role in my department, working with confidence and expressing my ideas and opinions. I have managed to solve difficult situations efficiently because I spend time thinking about how to solve the problems and challenges.
Other facts about me is that, I can spend hours on social media, doing research and stuff to empower my knowledge and gain a deeper understanding and be able to discover everything that is fueled my curiosity. I am a type of person who can work individually and independently. I put a lot of effort into my work because I always crave for success and new opportunities. I always want to keep myself busy though rest is also my priority. I always get excited to find out what new life ventures are coming that brings me inspiration and will take me to the next level of success because the secret of getting ahead is getting started.
My Skills and Competencies
Website Creator and Auditing
SEO Expert (On-Page and Off-Page)
Youtube SEO
Wordpress
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2023
Dexcom
(IT Service Desk Analyst II)
• handling inbound + outbound calls, chats, tickets and emails
• managing both incident and request tickets
• focusing on basic troubleshooting for different PC issues on laptop, desktop and even MacBook such as Cisco AnyConnect, internet connectivity for LAN and WIFI, BIOS, BSOD, Dell Command update, OS update, unrecognized external monitor and other external devices, USB ports, accessories such as headset, mouse, keyboard, etc.
• using remote access such as Zoom, Log Me In, RDP, Remote Management
• working on different software installation for internal and external applications including Microsoft Office and Adobe
• driver installation for office and home printers, scanners, personal devices/accessories
• fixing web-application and desktop application issues
• escalating outages that are production impacting to the higher level of support
• supporting users with their Microsoft Office account including license request, access, new profile creation and account issues
• disabling and enabling users’ account in Active Directory and Okta
• creating distribution groups
• adding and granting users access to folders, distribution groups, shared mailboxes and calendars
• providing support for mobile apps installation
• adding user’s device to the Company Portal
• proving RDP access and Local Admin Rights to users
• updating Knowledge-base from time to time
2018
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2019
Crawford
(IT Service Desk Analyst I)
• inbound + outbound calls, tickets and emails
• responsibility of checking company updates in Outlook from time to time
• software installation for internal and external applications
• printer installation and access
• dealing with mobile apps installation and access issue and mobile device management
• supporting users AD accounts for locked out issue, enabling/disabling accounts, password reset
• escalating known issues and outages to the resolver team or Tier 3
2014
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2015
Sykes
(Technical Support Representative/Customer Servic)
• inbound calls support
• focusing on AT&T mobility for both prepaid and postpaid services
• our main goal is providing customer assistance for overall phone support, making them familiar with the offered services such as different rate plans for prepaid, postpaid, service inclusions and exclusions and other general inquiries
• job duties includes expectations for the next billing cycle, current bill statement and explaining about charges
My Services
Graphics & Design
Develop concepts and design solutions that align with the client's requirements.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
SEO Expert (On-Page and Off-Page optimization)
I have been trained on an immense amount of information related to SEO, its best practices, and techniques.
Website Creator and Auditing
Proficiency in website building. I have a basic knowledge of Wordpress and technical skills that enable me to troublesho