2014
BSHRM
University of Perpetual Help System G.M.A Campus
More Info About Me
I am dedicated and industrious virtual assistant with a motivated attitude and resilient individual looking for a position to gain practical experience in improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual processing superb data entry, time management and customer service skills.
My Skills and Competencies
Customer Service Representative
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Wallapha
(Amazon Seller Virtual Assistant)
From product Research to Shipment. Optimization of listing and PPC. Replying
to customers messages. Management of Amazon seller's account. Product keyword research
and optimization for Amazon. Amazon Inventory management. Locating past orders for
replacement or refund. Commenting on positive and negative reviews. Social media
management. Technical support.
2017
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2017
IQor Dasmarinas
(Customer Service Representative)
Manage large amounts of incoming phone calls. Identify and assess customers’
needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts
through open and interactive communication. Provide accurate, valid and complete information
by using the right methods/tools. Follow communication procedures, guidelines and policies.
Keep records of customer interactions, process customer accounts and file documents. Take the
extra mile to engage customers.
My Services
Customer Service Representative
I'm an experienced customer service representative good in resolving issues quickly and winning customer loyalty.
Keyword Researcher (SEO)
Excellent in finding and analyzing what relevant audiences search for in search engines like Google.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.