2017
Bachelor of Science in Business Administration Major in Financial Management
University of the Visayas
More Info About Me
I'm currently working as an Account Specialist and have experience of Customer Service and Technical Support in Accounting Software. I have 5 years of experience working in the BPO industry, with a proven track record of success in Communication Skills, Problem-solving Skills, and Time-management. My experience has allowed me to develop a deep understanding of communication and technical skills.
My Skills and Competencies
QuickBooks Online ProAdvisor
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2021
-
2023
JP Morgan Chase
(Account Specialist)
-Assisting customers in opening new accounts, including checking, savings, and investment accounts.
-Providing information on the bank's products and services, such as loans, credit cards, and mortgages.
-Managing and maintaining customer accounts, including processing transactions, updating account information, and resolving any issues or discrepancies.
-Providing guidance and support to customers on managing their finances, including budgeting, saving, and investing.
-Assisting customers in resolving any issues or disputes related to their accounts or transactions.
2020
-
2021
Concentrix
(Technical Support)
-Identifying and diagnosing technical issues reported by customers.
-Providing step-by-step instructions to customers for resolving their technical issues.
-Escalating complex technical issues to higher-level support staff or product developers.
-Tracking and documenting technical support issues and solutions in a database or ticketing system.
-Maintaining up-to-date knowledge of the product or service being supported, as well as any relevant technical skills or certifications.
2017
-
2019
Concentrix
(Customer Service)
-Answering customer inquiries and providing information about products, services, or policies.
-Assisting customers in placing orders, tracking shipments, or processing returns.
-Resolving customer complaints or issues related to product quality, billing, or other concerns.
-Providing technical support for products or services, including troubleshooting and basic problem resolution.
-Handling customer service inquiries across multiple channels, including phone, email, chat, or social media.
-Maintaining accurate and up-to-date customer records and contact information.
My Services
QuickBooks Online ProAdvisor
QBO ProAdvisor provides accounting professionals with the skills and tools to effectively use to help their clients.
Graphic Designer
Utilizing design skills that is visually attractive and impactful in conveying a message to a particular audience.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.