2018
Bachelor of Science in Tourism Management
Pambayang Dalubhasaan ng Marilao
WHY HIRE ME?
Having a strong 5 years of solid experience in business outsourcing, and being deeply knowledgeable about customer interaction and the utilization of CRM will surely help your company towards success. I have been handling different products and services through all available medium channels that ensure delivering utmost satisfaction to our clients.
As I have been part of the leadership team, I was able to initiate processes and systems that help the team in forecasting and determining different factors that may contribute to planning and development. I utilized my proficiency in google applications such as spreadsheets, slides, forms, and sites surely contributing to the programs that I have collaborated with.
I have introduced different databases such as the employee's demographics, productivity system and dashboard, and scorecard files. I have been part of the report builder of the management towards clients, providing data and graphical presentation that leads to trust and connection towards both parties.
Summary of Skills
Team Manager for Operations
Graphic Designer
Data Entry and Analytics
Professional Administrative Assistant
Certificates
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Expertise through Experience
2021
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2022
Lizard Bear Tasking Incorporated
(Team Leader)
Involvement in management strategic planning and development of current products and processes.
Reporting the performance of the team in both real-time and the result that will contribute to the improvement of the product/services.
Day-to-day managing the team, Making sure that every team members were able to achieve the target KPIs, and Creating action plans to ensure individual success in the team.
I was able to collaborate with the leadership team in structuring processes and systems that will ensure the accuracy, effectiveness, and efficiency of the program.
2019
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2021
Lizard Bear Tasking Incorporated
(Teammate)
Delivering excellent customer service, ensuring to meet target KPI scores, and providing insights into the frontline driving factors towards planning.
Collaborated with the support team in providing insights and suggestions toward the current process and knowledge-based systems that will be aligned with the customer's needs and expectations.
Supported customer queries regarding their specific product and or services that they are availing
Contributed to the back office programs of the company and ensured compliance and productivity that leads to the success of the programs.
2018
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2019
Teletech Customer Care Management Phil Inc.
(Customer Support Representative II)
Delivering excellent customer service, ensuring to meet target KPI scores, and providing insights into the frontline driving factors towards planning.
Take part in the specialized team that works will all platforms of the program, i.e., voice, chat, and email.
Master of Fields
Professional Administrative Assistant
Providing excellent service and creating trust and collaboration towards success
Data Analytics Specialist
Data Entry + creating dashboard and database that can be used in planning and presentation
Graphics Designer
Creating and enhancing attractive materials that can be used through marketing, and presentation to their best sense