2016
Bachelor in Arts in Mass Communication
Pamantasan ng Lungsod ng Marikina
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2023
WNS Global Services
(Senior Associate - Email Support Representative)
-Developed Team Communications and information for meetings
- Exceeded Goals thru effective task prioriitization and great work ethics.
-Participated in Team Building to enhance working relationships
- Followed up clients to verify optimal customer satisfaction following support engagement and problem resolution
- Maintain customer satisfaction with forward- thinking strategies focused on addressing customer needs and.resolving concern.
- Cultivated customer loyalty and promoted repeat customers and improved sales.
-Answered customer calls promptly
- Trained agents on operating procedures .
-Create interactive campaigns
2016
-
2016
EAGLE BROADCASTING CORPORATION
(Researcher, Production Coordinator, and Writer)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.