2008
Associate in Computer Technology
Santa Isabel College
More Info About Me
I’m Bryan Larcena, a 36-year-old professional with a wide range of experience across various industries. I’ve held roles as a Customer Service Representative, Collections Agent, Data Encoder, and Sales Associate. These positions have helped me develop strong communication, organizational, and problem-solving skills, as well as the ability to work under pressure and meet deadlines.
In my customer service and collections roles, I’ve learned how to address customer concerns with empathy and professionalism. My data encoding experience has sharpened my attention to detail, while my sales background has strengthened my ability to negotiate and achieve targets. Additionally, I have a typing speed of 60 words per minute with 99% accuracy, which helps me work efficiently on tasks that require precision.
I’m proficient in digital tools such as Canva and Photoshop for design work, Filmora and CapCut for video editing, and Google Workspace and Google Calendar for productivity. These tools allow me to stay organized and creative in various projects.
I’m constantly looking for new challenges where I can apply my diverse skill set and make meaningful contributions. With my experience and adaptability, I’m confident in delivering quality results in any role I undertake.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2022
Quantrics Enterprise
(Outbound Collections)
Perform outbound calls to customers with outstanding balances and attempt to
collect payments or negotiate with payment arrangements if the customer is unable to make an immediate payment.
2020
-
2021
Telus International
(Customer Service Representative)
Take in inbound calls from customers of U.S based Logistics company. Received
Recognition as Top Performer for the 1st quarter of the year 2021
2018
-
2020
Concentrix
(Sales Associate)
Handled calls and hard selling of products and services of a U.S based Telco
company.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.