2016
Bachelor of Science in Information Technology
Institute of Creative Computer Technology
More Info About Me
Currently working as Customer Care Representative of Computer Store based in US.
Used to be Quality Assurance Specialist for Homebased Dental Insurance Verification and yearning to grow a career in Virtual Assistant Industry
My Skills and Competencies
Social Media Management
Amazon Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2022
Insight Direct Philippines
(Customer Care Representative)
• Establishes and maintains a high level of customer satisfaction in all sales transactions
• Consistently meets/exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches
• Closes prospective customers using working knowledge of the company’s product line
• Places orders from Inbound queues
• Identifies opportunities to up-sell and cross-sell customers
• Handles inquiries with regards to product, pricing, order expediting, customer relations, and complaints
• Handle all incoming phone calls with courtesy and professionalism
• Ability to multi-task and solve customer problems, take orders, and answer other inquiries while completing other assigned tasks
• Learn order processing system regarding all aspects of order entry, order inquiry, customer cross-reference, and any other functions necessary to perform daily tasks
• Understands shipping instructions and comprehends distribution center processes
May 2017
-
October 2017
Infinicom
(~)
• Verifying the patient’s health insurance benefits.
• Uploading completed insurance verification forms.
• Generating reports for all activities.
• Conducting monthly KPIs report of the verifier
• Quarterly coaching session between the agents as refresher
My Services
Amazon Virtual Assistant
Assistant to ensure that your online web store runs smoothly, be it is inventory sorting or order processing.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.