2012
BS Information Technology
Manuel Enverga University
More Info About Me
I am an experienced and multi-awarded Customer / Technical/ QA Analyst / Ecom Specialist Support with 7 years of combined experience. A goal and a deadline oriented individual who loves to put passion into what he does.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2025
Bytedance Philippines (Tiktok)
(Ecommerce Specialist / Data Analyst)
- Managing data, including creation, updates, and deletion.
- Assist buyers regarding the status of the orders, shipping, payment, refund, dispute and appeal.
- Assist sellers regarding product violation, account violation, community guidelines, tasks, ongoing promotion, shipping guidelines etc.
- Provide quality assurance of imported data, working with quality assurance analysts if necessary.
- Processing confidential data and information according to guidelines.
- Helping develop reports and analysis.
- Interpret the results of the analysis
- Collecting the data
- Uses quality monitoring data management system to compile and track performance at team and individual levels.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff.
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
2019
-
2021
Stefanini Philippines
(Helpdesk Technician / Knowledge Specialist)
Provide technical end-user support via telephone, email, or web
chat
Provide restorative or maintenance actions to resolve end-user
problems
Respond to end-user problems based on standard procedures
Correctly track incidents and calls, including but not limited to entering data into the
database timely and accurately
Create content to document how to solve problems
Ensure implementation of Knowledge Mobilization strategy,
standards and processes
Update and evolve content based on demand and use
Publish the content in a knowledge base to make it easily
available (reducing incoming tickets and saving the service desk
time)
2017
-
2019
Continuum Global Solutions
(CSR / SME / NPS Coach)
Managing the day-to-day activities of the team.
Motivating the team to achieve organizational goals.
Developing and implementing a timeline to achieve targets.
Delegating tasks to team members.
Conducting training of team members to maximize their
potential.
Empowering team members with skills to improve their
confidence, product knowledge, and communication skills.
Conducting quarterly performance reviews.
Contributing to the growth of the company through a successful
team.
Creating a pleasant working environment that inspires the team.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.