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Bachelor of Science in Nursing
Davao Doctors College
More Info About Me
Passionate candidate with years of experience in the social media and customer service industries. Proven track record of efficiently handling high-volume queues in assisting customers related in e-commerce and telecommunications while maintaining a positive client experience. Skilled at quickly identifying and resolving issues. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2025
Concentrix CVG Philippines Inc.
(Team Manager)
Lead, motivate, and manage a team to achieve performance targets and meet service level agreements. Performance monitoring and coaching and ensure smooth daily operations by managing schedules, workloads, and shift coverage.
2019
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2021
Alorica Philippines
(Subject Matter Expert)
Provide expertise and guidance to the team, assist with training and onboarding, collaborate with Quality and Training team, develop process documentation, support complex escalations.
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Cognizant Technology of the Philippines
(Customer Service Representative)
Response to customer inquiries, resolve customer complaints, maintain customer records, stay updated on product knowledge.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.