2022
Bachelor of Science in Information Technology
University of Southeastern Philippines
Get to know me
Hi, I’m Brad! I’m a 24-year-old Virtual Assistant based in Davao City, Philippines, ready to help make your business more efficient and organized.
I bring solid experience from my previous roles as a Customer Service Representative and Quality Assurance Associate. As a Customer Service Representative, I developed excellent communication skills while addressing client concerns and ensuring a positive experience. My role as a Quality Assurance Associate allowed me to master administrative tasks like managing calendars, organizing emails, and tracking data. I also became proficient in using Microsoft Office tools, especially Excel, since working with data was a key part of my responsibilities.
Beyond my work experience, I’ve taken the initiative to expand my knowledge by studying social media management and data entry. I’m familiar with tools like Canva, CapCut, Meta Business Suite, and project management platforms such as Trello and Asana.
If you’re looking for a reliable Virtual Assistant who’s detail-oriented, organized, and eager to contribute to your success, let’s connect! I’d be happy to discuss how I can support you and your business.
My Skills and Competencies
Social Media Management
Graphic Design
Data Entry
Content Creation
Customer Service
Email, Calendar, and File Management
Video Editing
Certificates
My Experience and Education
2023
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2024
Alorica Teleservices Inc.
(Quality Assurance Associate)
As a Quality Assurance Associate, I reviewed calls to make sure agents met company standards and pointed out areas they could improve. I also led regular meetings with the operations and training teams to talk about agent performance and quality trends, helping us stay on track with company goals. Part of my role was training and onboarding new QA team members, giving them the right tools and guidance to evaluate calls effectively. I also handled administrative tasks like updating quality records and preparing meeting notes to ensure clear communication and follow-up.
2022
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2023
Alorica Teleservices Inc.
(Customer Service Representative)
As a Customer Service Representative, I responded to member and customer questions, giving quick and helpful support to solve their concerns effectively. I engaged with customers to gather feedback and understand their needs, aiming to improve their overall experience. I worked hard to meet or exceed performance targets, maintaining high QA scores and customer satisfaction for consistent service quality. I also kept myself updated on product knowledge and company policies, so I could share accurate and reliable information to help customers make informed decisions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.