2009
BS- Nursing
Emilio Aguinaldo College
More Info About Me
I'm Rachel "Kookie" Sarte, a committed, determined and reliable employee who loves good working relationships. Despite my inexperience in the freelance world, I possess traits that will surely help me succeed in this role. We carried out a number of activities in the Business Process Outsourcing (BPO) company where I once worked, including customer service, back-office work, and quality assessment, and process insurance/ annuities between application funding/collection of checks to issuance. We use Microsoft programs like Word, Excel, and PowerPoint for reports and presentations. I was interested in finding out more about freelancing after opting to quit the BPO sector, particularly data entry, healthcare and lead generation.
My Skills and Competencies
Customer Service
Medical VA
Data Entry
Lead Generator
Certificates
My Experience and Education
2021
-
2023
ACCENTURE PHILIPPINES
(INSURANCE OPERATIONS ANALYST)
• Processing Insurance/Annuities account between application, funding/collection of checks to issuance.
• Collect and review all the documents received from the systems and captured all the needed details to ensure accurate documentation for annuity/insurance transfer approval.
• Accurately enter all Annuitants and Agents details, checks/money, fund,tax rate into the system.
• Managed Correspondence, answer phone calls and do outbound calls with the Client and agent. Coordinate meetings with the team and US counterpart.
2017
-
2021
AIG SHARED SERVICES
(BUSINESS PROCESS ASSOCIATE / QA SPECIALIST)
• Performed and completed business transactions which require researching, screening, analyzing, translating, and encoding of client information pertinent to underwriting.
• Corrected information errors and receipt underwriting requirements if needed.
• Generated Productivity/Quality reports using tables and charts.
• Performed other related duties or projects as assigned by supervisors such as team meetings, training/processing updates, leads error analysis discussion, quality and other process improvement initiatives.
2013
-
2017
SYKES ASIA INC.
(CUSTOMER SALES REPRESENTATIVE/ HOTEL/TRAVEL SPECIALIST)
• Responsible for providing travel information, booking reservations, servicing existing reservations, educating on company websites and providing ticketing services.
• Advises clients regarding destinations, culture, customs, weather and activities.
• Handles travel issues, conflicts, complaints and refunds.
Jan 2013
-
Nov 2013
Aegis People Support
(Inbound Sales Representative)
Hotel Specialist - Seasonal Account (EXPEDIA)
2011
-
2013
PNI-KMPG INC
(Outbound Sales Representative)
Reaching out to Potential individual who are interested in pursuing their studies and match them with schools/universities that will fit their needs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Provide reliable and usable data. Search the Internet for information on a wide variety of topics.
Customer Service Specialist
You'll find that my experience is incredibly beneficial.I'm a terrific assist, work hard and get along well with others.