2014
Bachelor in Secondary Education, Major in English (College Undergraduate)
Jose Rizal University
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
Optum Global Solutions Inc.
(Customer Service Representative)
We assist members to check their plan benefits, claim and prior authorization status, prescription coverage,process their payment for monthly premium and we also help them in contacting their Primary Care Physician to schedule an appointment. I have been an Advocate Coach for 6 months, where we assist trainees if they are ready to assist our members.
2019
-
2020
Sitel
(Technical Support Representative)
We are assisting customers to troubleshoot their HP Printers.
2018
-
2019
Gateway Management Solutions
(Sales Representative)
We check eligibility of Medicare holders for an Orthopedic Brace and assist them in getting one.
2016
-
2018
Centro Global Solutions Inc.
(Outbound Sales Representative)
Cold calling medicare holders to offer Orthopedic Brace.
2015
-
2016
Teletransform Inc.
(Sales Representative)
Cold calling medicare holders to offer Pharmaceutical Topical Pain Cream and Orthopedic Brace.
2014
-
2015
Call2Connect Solutions Inc.
(Outbound Sales Representative)
Cold calling households to offer weight loss products and topical pain cream.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.