2000
Bachelor of Science in Commerce Major in Business Management
University of Pangasinan
More Info About Me
Knowledgeable and dedicated Virtual Assistant with extensive experience in customer service. Solid team player with outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specializes in quality speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships cultivating partnerships and growing businesses.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
American Express International
(Customer Care Professional)
Responsible for evaluating and analyzing account information and recommending tailored solutions to customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with products and services
2014
-
2018
J P Morgan Chase & Co.
(Senior Customer Care Specialist)
Handled Consumer Credit Cards customer care solutions. Met service levels, handle time and productivity. Processed adjustments to maintain financial accounts.
2007
-
2014
Dell Computers International Services
(Senior Customer Care Analyst)
Handled customer care issues for Dell Small and Medium Business North America.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.