2019
Diploma in Information Technology
STI College - Batangas
More Info About Me
Results-driven IT Helpdesk and Technical Support professional with over 10 years of experience in providing exceptional customer service and resolving technical issues. Adept at troubleshooting software applications, hardware, and network concerns. Skilled in handling escalations, managing client communications, and using CRM tools. Known for problem-solving, multitasking, and delivering high-quality service in fast-paced environments.
My Skills and Competencies
Social Media Management
Data Entry
Customer Service Representative
Technical Support / IT Helpdesk
Certificates
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My Experience and Education
2020
-
2025
Global Payments
(Client Application Support)
• Delivered front-line technical support for RTI Application & POS systems, ensuring client issues were resolved efficiently.
• Provided multi-channel support (inbound/outbound calls, emails, SMS) with consistent client updates and issue tracking.
• Diagnosed and troubleshooted complex software issues, improving client satisfaction and system uptime.
2019
-
2020
Alorica - Lipa
(Customer Service Representative)
• Resolved credit card account inquiries, billing issues, credit limit concerns, and disputes with a customer-first approach.
• Assisted Macy’s customers with e-commerce transactions, online purchases, promotions, and delivery tracking.
• Consistently met upsell targets by promoting special offers and assisting with online shopping experiences.
2014
-
2018
Sutherland Global Services, Inc
(Associate IT Helpdesk)
• Supported customers with Microsoft 365 subscriptions, installations, troubleshooting and upgrading products online.
• Provided technical support for AT&T U-Verse services (Internet, VoIP, Cable), including dispatch coordination.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Technical Support
Dedicated technical support specialist with a proven ability to offer clear guidance, reliable solutions
Customer Service
Customer service professional with years of experience delivering clear solutions and reliable support