2022
Bachelor Science in Nursing
Good Samaritan Colleges
More Info About Me
Motivated and detail-oriented Customer Service Representative with 3 years of experience supporting a U.S.-based ecommerce account. Skilled in handling high-volume inquiries, resolving customer concerns, and delivering fast, accurate, and friendly service. Adept at using CRM tools, processing orders, troubleshooting issues, and maintaining strong customer satisfaction scores. Known for clear communication, adaptability, and a strong commitment to providing exceptional customer experiences in a fast-paced environment.
My Skills and Competencies
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
Sutherland Global Service
(Customer Service Representative)
Handling customer concern via chat, phone and email on e-commerce technical and retail account based in U.S.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.