Business Administration - Management
Ateneo de Naga University
Hi there! I’m Bianca, a free-spirited Sagittarian. Creative, emphatic and seriously have the strongest work ethic. I help small business owners and creatives take back control of their business and personal life by providing admin services. Whether it’s planning that all-important event or business trip, organizing your inbox, scheduling posts on Instagram, and whatnot, I can help. I like for us to have a collaborative relationship to make sure we’re both comfortable moving forward- that leads to the best outcomes! I’m your girl!
Ateneo de Naga University
- Designed four distinct weekly email newsletters using Canva, emailing them to more
than 5,000 contacts
- Created graphics on Canva, captions, and Hashtags, scheduling posts across 4 social
media platforms every day of the week
- Assisted in live streaming events on Restream, ensuring audio quality, overlays, tickers,
and lower-thirds are set up
- Created and scheduled social media content for stories & posts using Canva (e.g. image, video, and carousel)
- Managed Facebook Ads, driving brand awareness & engagement
- Implemented and drafted policies and SOPs, maintaining a smooth operational flow
- Supervised the Front of the House and Back of the House personnel, ensuring a synchronized flow of business operations
- Produced daily sales and expense reports, providing reliable data for generating income statements
- Monitored & controlled operational costs, preventing wastage and poor distribution of fund
- Managed Facebook page by creating and scheduling social media content using Canva (e.g. image, video, carousel content)
- Managed Facebook Ads, driving brand awareness & engagement
- Drafted policies, Standard Operating Procedures and shift schedules, resulting in smooth daily operations
- Trained and supervised incoming crew in the food preparation and daily operations of the business
- Optimized a Facebook account for the business, creating social media presence
- Managed spreadsheets and several accounts of distributors, providing reliable data and organized filing system
- Responded to customer inquiries and resolved customer complaints, resulting in positive customer relation
- Produced monthly sales and expense reports, producing reliable references for financial assessment
- Processed orders of clients and distributors, assuring the correctness of orders and on-time delivery
- Booked travel arrangements (e.g. local flights, accommodations & car rental), making sure everything is set and well-coordinated
- Managed payment transactions of customers in cash or credit
- Issued receipts, refunds, and change
- Generated & discussed Sales report using MS Excel
- Tracked transactions thru MS Excel and reported any discrepancies
- Initiated a filing and record-keeping system of the investigators' files, saving time on data retrieval, resulting in an increased office efficiency
- Accomplished daily, weekly, and an average of 20 distinct monthly reports from provincial and city headquarters.
- Managed a database and spreadsheets; Counterchecked and corrected errors on the E-Rouge database, leading to a reliable data reference
- Conducted research and backtracking on cases filed at the Regional Trial Court relevant to the weekly reports
- Spearheaded several extensive reports related to the Anti-Illegal Drug Campaign - Project Double Barrel, ensuring reports were complied with within the deadline
- Coordinated with the different provincial & city units such as City Investigation and Detective Management Branch (CIDMB), Criminal Investigation and Detection Group (CIDG) & Provincial Crime Laboratory Office, resulting in accurate data and reports.
- Addressed internal and external client requests, providing prompt and reliable data
- Supported the station's Police Community Relations (PCR) department and Operations Department in accomplishing some of their reports in relation to the Anti-Illegal Drug Campaign and other vital reports
- Supported the event planner with the pre-event planning and on-the-day execution, ensuring the smooth flow of the event
- Conceptualized and produced the reception decoration, making sure results align with the client's desired theme
- Booked venues for the wedding reception and pre-nuptial photoshoot and reconfirmed statuses, making sure that they have their dates, times, equipment, and amenities reservations correct
- Managed client files, making sure they are organized and up to date
- Attended to client requests & inquiries, ensuring customer satisfaction
- Monitored and managed emails
- Presented the company's profile & services to prospective clients thru a Powerpoint Presentation
- Processed bills and employee contribution payments
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
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