2020
Bachelor's of arts in Psychology
Central Luzon State University
More Info About Me
I am thrilled at the prospect of bringing my customer service expertise to contribute to your team's success. My name is Bianca, and I come equipped with a solid foundation as a seasoned Customer Service Representative.In my previous role, I developed a keen understanding of client needs and expectations, honing my communication skills to ensure exceptional service delivery. I am adept at handling diverse inquiries, resolving issues promptly, and cultivating positive customer relationships. This experience has equipped me with strong problem-solving skills, a commitment to efficiency, and a focus on providing outstanding support.What sets me apart is my ability to seamlessly transition from customer service to virtual assistance, bringing with me a customer-centric approach and an innate knack for anticipating and fulfilling the needs of those I serve.I am highly organized, detail-oriented, and thrive in fast-paced, dynamic settings. My dedication to maintaining a professional and courteous demeanor aligns seamlessly with the demands of a virtual assistant role. Additionally, my experience has instilled in me a sense of urgency and a commitment to delivering results efficiently.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
Cognizant
(Order taking(CSR))
As an Order Taker at Papa John's, you are an integral part of the customer service team, responsible for efficiently and accurately processing customer orders. Your primary focus is on providing exceptional service to customers by taking their orders, addressing inquiries, and ensuring a positive experience with every interaction.This role requires effective communication skills, multitasking abilities, and a customer-centric approach.
2022
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2023
Concentrix
(Fraud Analyst)
As a Fraud Analyst at Citi Bank, you will play a crucial role in safeguarding the financial interests of the bank and its customers by identifying and preventing fraudulent activities. You will analyze transaction data, monitor account behavior, and implement strategies to mitigate risks associated with fraudulent transactions. This role requires a keen attention to detail, analytical skills, and the ability to make quick and accurate decisions in a dynamic environment.
2021
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2022
VXI Global Holdings
(Customer Service Representative(eBay))
As a Customer Representative at eBay, you will be an essential part of our customer support team, dedicated to delivering exceptional service to eBay users. You will handle inquiries, provide assistance with account-related issues, resolve concerns, and contribute to the overall positive experience of our customers. This role requires effective communication skills, problem-solving abilities, and a commitment to ensuring customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.