2016
Information Systems
City College of Angeles
Professional Summary
Enthusiastic and experienced Virtual Assistant and Customer Service Professional, bringing forth an impressive background serving as a source of critical support for Management Leaders. Adept at maintaining accurate schedules, filing systems, and office correspondence. Committed to utilizing my organizational skills to provide optimal support to busy executives. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.
My Skills and Competencies
Executive Assistant
Logistics And Supply Chain
Data Entry
Customer Service
Certificates
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My Experience and Education
2020
-
2023
Cloudstaff Philippines
(Executive Assistant - Polar Air Cargo)
Provided comprehensive support to executives, including managing correspondence, organizing files, and assisting with time and daily management.
Dispatched orders and notified customers of status or potential delays
Generated documentation and information required for customer shipments
Attend meetings, coordinate, take notes and distribute action items
Scheduled and coordinated truck, ship and air transport to maximize productivity.
Acted as a point of contact for contracted carriers and distribution centers
Ensured accuracy in all tasks, from correspondence to complex report preparation.
Coordinated with the operations team to ensure that pickups/deliveries are executed as as scheduled.
Handled tracking international & domestic shipments.
2016
-
2020
United Parcel Service
(Customer Service Representative - Service Parts Logistics)
Updated account information to maintain customer records
Developed and maintain relationships with suppliers, ensuring that quality standards are met and that quality standards are met and that costs are controlled.
Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
Managed inventory levels, including forecasting and planning, to ensure that optimal levels are
Responded to customer requests for products, services, and company information
Managed timely and effective replacement of damaged or missing products
Responded to and resolve carrier issues, customer returns, and customer complaints regarding
Processed all relevant documents to receive imports from international logistics partners and deliver them to customers.
Collaborated with other team leads within the department to improve customer service policies and quality.
Oversaw on boarding processes for new hires and ensured adherence to established standards.
My Services
Personal Assistant
Help you to organize your tasks by priority and get clear reporting on what you’ve spent your time on in any given week.
Email Support
Experienced in managing and responding to customer inquiries and issues via email.
Logistics Management
Experienced in providing exceptional customer service to clients in the logistics industry.
Customer Support
Exceptional customer service skills with a strong focus on understanding and addressing customer needs and inquiries.
Data Entry
Proficient in accurately inputting and managing data using various data management software and tools.