2016
Bachelor of Secondary Education Major in English
Limay Polytechnic College
More Info About Me
Hi, I'm Bianca Mae Bagtas, 27 years old. I have more than 5 years of experience in customer service. I have gained many diverse skills and qualities that would help to deliver success to my future clients. I am resourceful, detail-oriented, and flexible. I can also quickly adapt to new tasks and environments as I welcome challenges.
I am fond of reading non-fiction books. I also listen to podcasts. And I like watching videos about self-development finances and investment. I am passionate about my personal and career growth because I want a work-life balance and, I also want to help my future clients to have more time for their personal growth, spend more time with their families, enjoying their life while their business is growing.
My Skills and Competencies
Social Media Management
FB Ads Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Collective Solutions
(Remote Roadside Assistance Agent)
● Answered inbound calls from stranded motorists and dispatched roadside assistance, coming to the rescue and
securing services including towing, lockout, tire changes, fuel delivery, electric vehicle charging, and more.
●Made outbound calls to confirm if the service is completed to the customer and service provider to update the
ticket and take action if additional service is needed.
2022
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2022
Vector Outsourcing Solution
(Video Customer Service Support)
●Reviewed and validated customer requirements, ensuring all documents were in order before submission.
●Connect with customers using a video call platform and provide them with guidance and instructions on how
to use the product, as well as possibly demonstrate the proper use of the product.
●Ensured that customer appointments scheduled through a scheduling platform were completed on time. It involves monitoring the schedule and ensuring that the meetings were kept, as well as possibly reminding customers of their appointments and following up if necessary.
2021
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2022
Tata Consultancy Services
(Customer Service Representative)
●Secured account information by following the client account verification process to ensure that only authorized individuals are able to access personal and financial information and make changes to the accounts.
●Assisted more than a hundred customers regarding their billing issues, helping to resolve payment, disputes, refund, credit, and adjustment concerns along with technical issues (mobile and network concerns) and any
related concerns about products and services.
Alorica Clark, Customer Service Representative | Mentor | May 2017 - October 2020
●Create a genuine connection with our customers, and identify customer concerns and needs proactively.
●Offered personalized solutions and recommendations, provided additional support and resources, and followed
up to make sure that the customer is satisfied with the service they received.
●Promoted as support, handled different classes in transitioning to new LOB (from technical support to P&L
experts), and supported new hire trainees. Conducted collaborative discussions that consist of 10-15 people to discuss success and opportunities. It also helped the mentees to set and achieve goals, offered guidance on decision-making, and helped mentees navigate challenges and obstacles.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
FB Ads Expert
Advertise your business across Facebook various ad formats and maximize your budget.