2017
Bachelor of Science in Psychology
San Sebastian College Recoletos de Cavite
About me!
Hi! You can call me Raine. I like taking pictures of the scenery, buildings, and whatnot as a hobby. When I started working I always try travel to every year within the country to relax and unwind and I usually watch TV series or movies in Netflix with my free time. I also used to write poems and fictional stories as hobby.
Skills
Certificates
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My Experience and Education
2020
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2022
Convergys/Concentrix
(Escalation Desk Representative)
Taking in escalated chats or concerns. Handling and supporting team.
Conducting team huddle to review previous scorecard and setting of goals and 1:1 coaching and/or providing feedback to the agent.
- Top Escalation Desk Specialist Q4 2020
2017
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2020
Convergys/Concentrix
(Customer Service Representative)
Taking in chats, outbound and inbound calls. I also became a mentor of a high performing team in our program.
- Top Agent Q2 2018