Professional Virtual Assistant - Bev

Customer Service and General Virtual Assistant

Hello! I am a Business Administration graduate with a Major in Business Management from De La Salle University. I have extensive experience in customer service, coaching, and social media management.

I have held positions as a Call Center Coach at Skybridge Americas, where I managed 15 phone agents and developed customized training plans for each agent, resulting in an 80% success rate for meeting KPIs. I have also worked as a Social Media Manager/Virtual Assistant at Mitzvah General Distributors, where I launched the company's social media presence and developed a content strategy that drove brand awareness by 30%. Additionally, I have experience as a Licensed Family Childcare provider and an Assistant Lunch Program Coordinator.

I have various certifications, including Virtual Assistant Trainings and certifications in teaching English to speakers of other languages and family child care. My skills include proficiency in Microsoft Office and various customer service platforms, as well as strong interests in marketing and operations, personnel training and development, and project management.

Bev Jimenez
Winnipeg, Canada
beverlynjimenez@gmail.com
Freelancer
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My Skills and Competencies

Social Media Manager
Facebook Ads Management
Data Entry
Content Creation
Graphic Design
Communication
Time Management
Planning

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2001
Bachelor of Science in Business Administration Major in Business Management

De La Salle University

2022
General Virtual Assistant

As a virtual assistant, you will be responsible for scheduling and attending meetings, managing calendars, and executing travel arrangements. You will also be expected to complete online research, compile and distribute reports, handle various administrative tasks, and maintain company website.

2022
Social Media Management

A Social Media Manager is responsible for overseeing a company's interactions with the public by implementing social media platforms' content strategies. Their duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.

2022
Online Bookkeeping

Virtual bookkeepers are the ultimate in convenience. You don't have to waste time and money traveling to see them, and they don't have to waste their time and money traveling to see you. All communication and financial document storage is handled within bookkeeping software, so there's no need for a face-to-face meeting. Your virtual bookkeeper categorizes your transactions and prepares financial statements for your business.

2022
Graphics Designs & Video Editing

As a Graphic Designer, you will be responsible for creating designs, concepts, and sample layouts based on requirement and discussion with internal stakeholders. You will use the appropriate colors and layouts for each graphic. You will work with copywriters and creative director to produce the final design. You will test graphics across various media.

2022
Facebook Ads Management

As a Facebook Ads Manager, you'll be responsible for managing the day-to-day management of Facebook Ads campaigns. Your role is to quickly assess an account, develop a strategy to improve results for the key metrics, and most importantly implement and improve on that strategy over time through testing.

2022
Data Entry

The Data Entry Specialist is responsible for maintaining the database by entering new and updated customer and account information. The Data Entry Specialist also prepares source data for computer entry by compiling and sorting information, establishes entry priorities, and processes customer and account source documents by reviewing data for deficiencies.

2023
Amazon Virtual Assistant

An Amazon VA is a virtual assistant who works remotely to ensure that your Amazon Seller account is in great shape. They can take care of time consuming tasks including listing products on your store, responding to customer queries and concerns, and doing daily Amazon Seller Central upkeep.

2020 - 2023
SKYBRIDGE AMERICAS, Winnipeg, MB
(Call Center Coach)

• Managed 15 phone agents, ensuring adherence to 100% metric standards through providing timely & constructive feedback and real-time call center observations.
• Developed and implemented customized training plans for each agent based on performance metrics, resulting in an 80% success rate for meeting KPIs within the first 30 days.
• Monitored call center activity real time to identify areas for improvement and trained agents on best practices resulting in a 10% increase in quality assurance scores.

2022 - 2022
Canadian Red Cross
(Customer Service Executive (Seasonal))

• Developed a streamlined escalation process that reduced resolution time by 30%, improving response efficiency by 20%.
• Managed escalated customer service inquiries, resolving 200+ complaints & issues within 48 hours and increasing satisfaction ratings by 10%.
• Facilitated registrations for Hurricane Fiona, authenticating identity of 1,000+ families & conducting initial assessments to ensure accurate record keeping.

2021 - 2023
Mitzvah General Distributor
(Social Media Manager/Virtual Assistant)

• Spearheaded the launch of company's social media presence, resulting in a 200% increase in followers and engagement.
• Collaborated with design team to create visuals for all posts, increasing user interaction rate by 40%.
• Developed and implemented a content strategy across 5 social media platforms to drive brand awareness by 30%.

2019 - 2020
SKYBRIDGE AMERICAS, Winnipeg, MB
(Customer Service Representative)

• Efficiently handled up to 200 daily service requests and billing questions, resulting in an increase of 50% on-time payment collection.
• Facilitated successful partnerships between internal divisions by providing clear communication channels & support resources for problem resolution, contributing to a 25% improvement in operational efficiency.
• Resolved over 5,000 customer inquiries & complaints with 98% satisfaction rate, leading to a 10% decrease in customer churn.

2015 - 2018
MANITOBA EARLY LEARNING CHILD CARE, Winnipeg, MB
(Licensed Family Child Care)

• Developed individualized care plans to promote physical, emotional, social and intellectual growth of 10 children in home-based setting.
• Monitored safety of all activities to ensure the well-being of each child while facilitating age appropriate learning experiences.
• Created a nurturing environment through implementing daily routines and providing positive reinforcement strategies which resulted in improved behavior by 30%.

2012 - 2015
Lord Nelson School Lunch Program
(Assistant Lunch Program Coordinator)

• Supervised Lunch Program Supervisors and students in the dining hall, resulting in a reduction of student incidents by 20%.
• Established clear guidelines for Lunch Program Supervisors to ensure smooth operation of lunch hour, leading to improved student satisfaction ratings by 25%.
• Organized weekly meetings with staff & school personnel to review policies and procedures while proactively addressing any potential issues, increasing safety compliance rate from 70% to 90%.

My Services

Customer Service

As a Customer Service Representative, you will be responsible for handling complaints and providing solutions to custome

Social Media Management

Content Creation and Curation, Basic Photo & Video Editing Using Canva, Copy Writing & Hashtag Research

Facebook Ads Management

Facebook Ads Set - up; Managing Advertisements (Facebook and Instagram), Creating Strategic Ads, Audience Targeting

Graphic Design

Logo creation, Social Media Graphics, Infographics, Image Editing, Business Cards, Animation, Branded Characters


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Winnipeg,
Canada
Email :
beverlynjimenez@gmail.com


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