Hi, I’m Beverly Macanas—feel free to call me Bevs.
I’m 29 years old and based in Mariveles, Philippines. I’m happily married and a proud mother of two wonderful daughters.
I bring a wealth of experience and skills as an Executive Virtual Assistant, honed through my background in business administration and professional roles. With a strong foundation in organization and management, I excel at delivering high-quality, reliable support while upholding integrity and professionalism.
Professional Experience:
CEO Executive Assistant (Construction Industry):
-Managed payroll, monitored expenses, handled scheduling, and oversaw office supplies.
-Performed a wide range of administrative tasks while managing sensitive information with discretion.
Customer Service Representative (BPO Industry):
-Worked for almost three years, honing skills in customer service, communication, and problem-solving.
-Handled calls, resolved email tickets, and built strong client relationships through excellent service.
Social Media Management and Virtual Assistance Training:
-Gained skills in content creation, social media strategy, and providing results-driven virtual support.
How Can I Help Your Business?
-Bookkeeping Support: Skilled in basic bookkeeping tasks such as recording financial transactions, managing spreadsheets, preparing simple reports, and ensuring accurate expense tracking.
-Expense and Sales Tracking: I can help manage and monitor expenses, ensuring accurate records to track sales and improve financial clarity.
-Social Media Management: I can create engaging content, schedule posts, and implement strategies to grow your online presence and reach your target market.
-Administrative Support: From calendar and email management to project coordination, I ensure smooth day-to-day operations so you can focus on your priorities.
With proficiency in tools like Google Suite, Microsoft Office, Canva, and CRM platforms, I’m ready to support your business effectively and help it grow.
Let’s collaborate and achieve success together—your goals are my top priority!
Polytechnic University of the Philippines
Approval of Agent Extension Payment Request
Recording of Account important information
Resolving Customer concerns or problem.
Resolving web ticket and email.
Inbound call/health care account/Voice
Inbound and Outbound call
Assisting customers with emergency problems or unexpected situations.
Providing solutions for customer problems.
Ensuring customer issues are resolved on time.
Developing and maintaining customer relationships.
Maintaining records of customer interactions.
Manages customer concerns with the objective of maintaining positive customer
relationships with an organization.
Generate Payroll Reports and Record-Keeping
Monitoring of Manpower and Construction Supplies
Monitor and schedule face-to-face meetings
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Efficient in admin tasks, payroll, customer support, and tools like Google Suite, MS Office, Canva, Slack, and CRM
1+ years in customer service, managing calls, and emails, and ensuring satisfaction.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.