2008
Bachelor of Science in Nursing
University of Perpetual Help System DALTA
More Info About Me
I have advanced knowledge in English language, email applications, live chat application, active in Social Media and has very good written English skills. I pay very close attention to detail and am very organized. I am capable of working under pressure and can work with minimal to no supervision. I am very much willing to be trained further and expand my knowledge and expertise. I am a fast-learner and adaptive to change. I am a digital artist and calligrapher.
My Skills and Competencies
Social Media Manager
Facebook Ads Manager
Data Entry Specialist
Content Creator
Certificates
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My Experience and Education
2013
-
2022
Synchrony Global Services Philippines, Inc.
(Customer Service Associate – eChat)
• Attends to credit card questions and inquiries from approximately 90 customers each day (during Inbound) and now, handling up to 2 chat concurrencies simultaneously (e-Chat)
• Answers billing inquiries, disputes processing for payments and transactions, changes and updates of personal information, credit limit increases and basic website assistances
2013
-
2021
Synchrony Global Services Philippines, Inc.
(Customer Service Associate - Inbound)
• Attends to credit card questions and inquiries from approximately 90 customers each day (during Inbound) and now, handling up to 2 chat concurrencies simultaneously (e-Chat)
• Answers billing inquiries, disputes processing for payments and transactions, changes and updates of personal information, credit limit increases and basic website assistances
2010
-
2013
Concentrix
(Customer Service Associate - Inbound)
Resolve Customer inquiries through exceptional product knowledge, basic mobile phone troubleshooting and technical support, billing analysis and payment arrangements, upselling and problem resolution.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.