Bachelor of Science in Nursing
University of Perpetual Help System DALTA
I have advanced knowledge in English language, email applications, live chat application, active in Social Media and has very good written English skills. I pay very close attention to detail and am very organized. I am capable of working under pressure and can work with minimal to no supervision. I am very much willing to be trained further and expand my knowledge and expertise. I am a fast-learner and adaptive to change. I am a digital artist and calligrapher.
University of Perpetual Help System DALTA
• Attends to credit card questions and inquiries from approximately 90 customers each day (during Inbound) and now, handling up to 2 chat concurrencies simultaneously (e-Chat)
• Answers billing inquiries, disputes processing for payments and transactions, changes and updates of personal information, credit limit increases and basic website assistances
• Attends to credit card questions and inquiries from approximately 90 customers each day (during Inbound) and now, handling up to 2 chat concurrencies simultaneously (e-Chat)
• Answers billing inquiries, disputes processing for payments and transactions, changes and updates of personal information, credit limit increases and basic website assistances
Resolve Customer inquiries through exceptional product knowledge, basic mobile phone troubleshooting and technical support, billing analysis and payment arrangements, upselling and problem resolution.
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