2015
Bachelor of Science in Business Administration major in Entrepreneurship
Bacolod City College
More Info About Me
I’m an adventurer who likes to explore everything. I have started working young as Office Assistant in both private and government agency at separate times while in college. I have a habit of finding better ways of doing something or making something better. I’m detail oriented and have strong work ethics. I love giving my best to every work presented to me. I’m reliable and sincere.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Tecstar Technology Ltd
(Machine Operator)
-Operates machine that produces material component for electronic devices.
- Monitored and fixed any technical issue that arises during machine operation.
- Ensure that product output mets quality criteria.
2015
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2021
Teleperformance
(Technical and Sales Support)
- Assisted calling customers with technical issues on our product by doing step-by-step instructions.
- Assisted calling customers with order issues such as shipping, returns, refund and product information.
- Provided customers the information and details they need to learn about our product, to know which one would fit their needs.
- Provided product insights for enquiring customers.
- Processed returns and refunds via SAP for US and Canada customers.
- Pitched product and warranty for both home and business use.
- Placed orders for customers from US and Canada for both home and business products.
- Did call backs to customers with orders issues they’re not aware of.
- Arranged schedule for technical repair needs.
- Did calls to sell extended warranty to business owners with eligible products.
2014
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2015
Transcom
(Billing and Retention Specialist)
- Provided assistance on customers with billing issues.
- Explained billing details for confused customer and provided credit if necessary.
- Assisted customer who wants to upgrade or downgrade their account service.
- Provided assistance on customer who wants to buy new service.
- Provided assistance on customers wanting to terminate their accounts.
- Retained upset customers considering to terminate their service.
- Provided assistance on seasonal accounts, additional services or technical visits.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.