2006
Bachelor of Science in Information Technology
AMA Computer College Dasmarinas Cavite
More Info About Me
Possess excellent time management and adaptation skills, very organized, responsible with an attention to detail.
Organized and takes initiative to be a leader, very logical, precise, and analytical, able to work unsupervised or in a team environment.
My Skills and Competencies
Social Media Manager
Fraud and Claims Specialist
Data Entry
Content Creator
Photographer
Technical Support
Certificates
My Experience and Education
June 2021
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October 2021
Wells Fargo International Solutions LLC
(Fraud and Claims Specialist I)
My primary responsibilities were handling customer debit cards by reviewing, verifying, and/or identifying customer transactions to detect/prevent fraud, policy violations, or resolve merchant disputes to mitigate and/or recover losses. May be responsible for multiple claim types within the scope of support (Debit card transaction). Researches moderate to complex account activity determine the potential source of compromise and then takes the appropriate action to decide the case using multiple systems and applications. An additional task may include: closing and reissuing cards, researching or placing holds and restraints, reversing fees, and/or referring accounts for suspected elder abuse, identity theft, or account misuse.
September 2013
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January 2021
Datacom Connect / Convergys Malaysia (Philippines) / Concentrix - Makati
(Microsoft Windows / Office Technical Support Representative Tier II / Canon Australia Technical Support)
My primary responsibilities were in charge of providing after-sales support of Microsoft Office products. We provide troubleshooting steps, repair Office software components by phone and using remote software, activation of Office software, and process payments when purchasing Microsoft products. When I got transferred to the Canon program, my primary responsibilities were providing after-sales support for consumer products mostly consumer printers, projectors, binoculars, drivers, camera lenses, and digital cameras. We provide troubleshooting via phone, email, and chat. If the issue persists we process the repair or replacement order of the customer. We also provide information on online orders from e-commerce websites thru phone, and email. In the latter part of my career with the Canon program, I got transferred to Back Office which specializes in Order Management. We handle enterprise and business printer orders of the client of Canon Australia.
September 2012
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June 2013
Datacom Connect / Convergys Malaysia (Philippines)
(Microsoft Windows / Office Technical Support Representative Tier II)
My primary responsibilities were in charge of providing after-sales support of Microsoft Windows and Office products. We provide troubleshooting steps, repair Windows and Office software components by phone and using remote software, activation of Windows and Office software, and process payments when purchasing Microsoft products.
My Services
Technical Support
Technical Support is a skill that professionals use to sort out technical issues thru phone, email, and chat
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Data Entry
Troubleshooting processing errors and achieving an organization's goals by completing the necessary tasks.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Testimonials
Joshua Butler
"Harold was initially hired as part of our technical support team to support our customers, he took it upon himself to become an expert in one of the product categories that can be quite difficult to understand and assisted the rest of the team in their knowledge and learning. Later he pioneered live chat with great success. A great worker and always ready to take on new challenges."
https://www.upwork.com/freelancers/~0162eba0f1d3eeaab0?viewMode=1