2007
Bachelor of Science in Nursing
Adventist University of the Philippines
Skilled Quality Performance Supervisor Committed to Achieving Operational Excellence and Customer Satisfaction.
I am Beryl, a 38-year-old wife and a mother of 3. I am passionate and results-driven with a strong background in the healthcare and customer service field. With 14 years of experience, I have developed a keen eye for detail and mastered the art of problem-solving and mentoring to develop potential champions for customer service that deliver high-quality work and exceed expectations. My career journey has allowed me to gain hands-on experience in leading a team of individuals with a shared vision like mine and I thrive in environments that challenge me to learn, grow, and innovate.
I believe in the power of collaboration, effective communication, and attention to detail in achieving team goals and delivering exceptional results. Throughout my career, I have worked with diverse teams and clients, building strong relationships based on trust, transparency, and a commitment to excellence.
What excites me most about my work is the opportunity to solve complex problems, optimize processes, and create solutions that have a positive impact. I’m always looking for ways to enhance my skills, whether it’s through professional development, staying updated with industry trends, or learning new tools and technologies.
In addition to my technical skills, I am known for my strong work ethic, adaptability, and positive attitude. I am committed to fostering a supportive, high-performance environment and look forward to contributing to meaningful projects that align with both my personal values and organizational goals.
My Skills and Competencies
Attention to Detail
Organizational Skills
Communication Skills
Process Improvement
Team Management
Social Media Management
Data Entry
Training and Onboarding Process
Certificates
My Experience and Education
2016
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2024
AHM Outsourcing Service Inc
(Quality Performance Supervisor)
Responsible for overseeing day-to-day operations, managing a team of associates that includes coaches, ensuring high-quality customer service delivery, and meeting performance targets. Analyzes performance data, provides feedback, and implements strategies to enhance quality and operational efficiency.
2016
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2016
T-Mobile
(Training Assistant)
Plays a key role in supporting the development and implementation of training programs for employees across various departments. Helps ensure that staff members are well equipped with the knowledge, skills, and tools required to excel in their roles. Work closely with Training Manager or Senior Trainers to organize and deliver training sessions, manage training materials, and track employee progress.
2015
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2016
T-Mobile
(Customer Care Representative)
Responsible for providing exceptional service and customer support regarding their mobile services, products, and accounts. Involves handling various customer inquiries, troubleshooting technical issues, resolving billing concerns, and ensuring customers receive the highest level of satisfaction. Assists both new and existing customers by addressing their needs through various communication channels, including phone, chat, or email.
2014
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2015
Telstra -Bigpond
(Senior Associate/Supervisor)
Responsible for providing high-quality service delivery, managing tasks and projects, supporting teams, and ensuring smooth operations. Handles escalated calls and any calls that agents cannot handle and provides deep dive analysis to understand why customers keep calling back to address underlying issues behind the causes.
2011
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2014
Telstra - BigPond
(Technical Support Representative)
Responsible for providing high-quality customer service by assisting clients with technical problems related to products, services, or software. Troubleshoots and resolves issues via phone and offers solutions or guides customers through processes to meet their technical needs.
June 2009
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November 2010
White Roudhah Dental Clinic
(Dental Staff Nurse)
As a Dental Staff Nurse, I assisted the dental team in providing high-quality patient care by preparing treatment rooms, sterilizing instruments, and ensuring patient comfort during procedures. Supported the dentist during various treatments, managed patient records, and provided post-treatment care instructions. My attention to detail and strong communication skills contributed to a smooth workflow improved patient satisfaction and enhanced the overall efficiency of the practice.
Medical Virtual Assistant Services
Streamlining Healthcare Support with Precision and Care
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical VA
I possess a deep familiarity with medical terminologies, having worked closely with medical records.