2009
COMPUTER HARDWARE SERVICING NCII
Samson Polytechnic college of Davao
More Info About Me
Hardworking and passionate with strong organizational skills to secure entry-level and ready to help the team achieve company goals. Committed to problem resolution and customer satisfaction and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2011
-
2023
Ulticon Builders Inc.
(Technical Support Supervisor)
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Monitored systems in operation and quickly troubleshoot errors.
• Assisted with updating technical support best practices for use by team.
• Provided documentation on troubleshooting of technical processes to support desk staff.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and computers.
• Submitted service tickets for equipment maintenance requests.
• Configured hardware and granted system permissions to new employees.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Configured and troubleshot VoIP and multi-media distributed systems and platforms.
• Maintained office PCs, networks and mobile devices.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Patiently walked individuals through basic troubleshooting tasks.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Set up PCs, projectors and microphones for use in video conferencing rooms.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
2010
-
2010
HOMTECH ENTERPRISES
(IT Technician/CCTV Installer)
• Maintained office PCs, networks and mobile devices.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Imaged and prepared new computers for integration into company networks and systems.
• Patiently walked individuals through basic troubleshooting tasks.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
• Set up and maintained user accounts and client access.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.