2009
Bachelor of Science in Hotel and Restaurant Management
Filamer Christian University
More Info About Me
Bernard Ian Andrade Gonzaga
About Me: 35 years old / Single
A graduate of Bachelor of Science in Hotel and Restaurant Management
Currently working at Bank of Commerce an affiliate of San Miguel Corporation as Senior Service Assistant.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2012
-
2024
Bank of Commerce
(Senior Service Assistant)
Skillfully handled all customer queries through phone and face-to-face. Answered calls daily, handling matters including complaints, order requests and company queries. Maintained excellent customer satisfaction by going the extra mile to answer requests and assist with needs. Skillfully addressed and solved client issues and complaints, maintaining customer loyalty. Maintained excellent customer satisfaction by delivering service with a smile and proactively dealing with requests. Answered all customer questions knowledgeably by keeping updated on company changes and product developments. Followed standard accounting procedures for accurate records. Explained bank services, financial products and applicable fees to customers. Responded and assisted customers with account inquiries and updates
2019
-
2020
Ticket Time Travel and Tours
(Customer Service Assistant)
Caters client to book tickets
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.