Hi I am Bernalyn

More Info About Me

Hello there! You can just call me Layne, although my name is Bernalyn Malabanan. A crafty and do-it-yourself mom. My work experience includes 1 year General Virtual Assistant ,1 year as appointment setter/cold Caller ,six years as a Production Planning and Inventory Control Associate/Processor/Purchasing in a private manufacturing company, six months as a Data Entry Specialist/Encoder in a Feed mills company, and six months as a Customer Service Representative in a BPO company. I hold a bachelor's degree in computer science. Since I am the one in charge of my own Facebook page tiktok,and instagram for my small digital printing business that why I also have a thorough understanding of social media management.
When it comes to work mentality, I'm renowned for being a meticulous, well-organized team member. I can manage several things at once, I'm an excellent communicator, and I never miss deadlines. I'm a driven, goal-oriented professional that enjoys taking on new challenges and seeing things through to completion.

Bernalyn Masilang Malabanan
Lipa City, Philippines
bernalynmasilang08@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Admin Support
Social Media Management
Graphic Designer
Data Entry
Content Creator
Cold Caller
Appointment Setter

Certificates

GVA
CSS

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2010
Bachelor of Science in Computer Science

Kolehiyo ng Lungsod ng Lipa

2019
Contact Center Services NCII

Vocational Course

2020
Food and Beverage Services NCII

Vocational Course

2021
Computer Systems Servicing NCII

Vocational Course

2022
Housekeeping NCII

Vocational Course

2023
Events Management NCIII

Vocational Course

2022
Bookkeeping NCIII

Vocational Course

May 2023 - November 2023
JSN Gen Pro
(Appointment Setter/Verifier/Trainer)

-Initiate outbound calls to individuals or businesses using prepared scripts or
personalized pitches.
-Identify and qualify potential leads through the conversation and gather relevant information about the prospect's
-Schedule appointments for the sales team with interested prospects or pass qualified leads to the appropriate department for further follow-up.
-Send out pre-training materials or information to participants.
-Assist in scheduling follow-up sessions or assessments.
-Provide instant responses to common participant queries.
-Maintain accurate records of training activities, attendance, and participant progress.
-Facilitate training sessions using a variety of instructional techniques.
-Verify the information that the agents filled out in the googleform before transferring to the Lawfirm.

November 2022 - April 2023
DMCS and STACY'S VIRTUAL ASSISTANCE AND SERVICES
(Appointment Setter/Cold Caller)

-Initiate outbound calls to individuals or businesses using prepared scripts
-Identify and qualify potential leads through the conversation and gather relevant informationabout the Leads
-Schedule appointments for the sales team with interested prospects or pass qualified leadsto the appropriate department for further follow-up.

August 10 2021 - November 20 2021
Alorica Lipa
(Customer Experience Agent)

CREDIT ACCOUNT (MACY’S CREDIT SERVICES)

-Responding to customer inquiries about their Macy’s credit card account. This may involve answering questions about billing, payments, interest rates, and other account-related issues.
-Providing support to customers who are having trouble with their account. This may involve helping customers navigate the online account portal, troubleshooting issues, and resolving problems.
-Educating customers on the benefits and features of their credit card account. This may involve explaining interest, rewards programs, promotional offers, and other incentives that are available to customer’s account.
-Handling customer complaints and resolve them in a timely and professional manner. This may involve investigating issues, escalating concerns to management, and finding solutions that satisfy the customer.
-Maintaining accurate records of customer interactions, account activity, and other relevant information. This may involve updating customer profiles, documenting customer complaints and resolutions, and tracking customer satisfaction metrics.

June 27 2019 - October 1 2019
The Results Companies Lipa
(Customer Service Representative)

TELCO ACCOUNT (ASSURANCE WIRELESS)

- Responding to customer inquiries regarding eligibility for a new ASW phone, Available Data and Minutes and also inquiries for processing a new phone
-Checking and Providing information about a ASW phone, including pricing, availability, and delivery options and ensuring that they are accurate and delivered on time.
- Addressing customer complaints and resolving them in a timely and efficient manner.
- Assisting customers with payment-related issues such payments for additional Data and Minutes to their ASW phone.
-Maintaining accurate records of customer interactions and transactions in the company's database.
-Collaborating with other departments, such as technical supports and back office to ensure seamless customer service.
-Providing feedback to management on customer concerns, trends, and suggestions for improving the customer experience

November 2011 - May 2018
Philinak Industries Inc.
(Production Planning and Inventory Control Associate/PEZA Processor)

-Confirms monthly inventory report (raw materials, work-in-process & finished goods) forwarded by warehouse line leader.
-Check monthly Purchase & Sales summary for tally to accounting.
-Confirms all documents regarding incoming shipments.
-Prepare necessary and proper documents prior to delivery.
-Send monthly forecast & Purchase Order to customer.
-Issue weekly Plan for inspection of jobbing goods, Timing Belt & Grommet.
-Update/Encode documents data/information necessary for the completion of reports.
a. Monthly worksheet.
b. Monthly Sales & Purchase

2018 - 2023
ShopETC
(Social Media Manager/Content Creator/Graphic Designer)

-Develop and implement social media strategies to increase engagement, reach, and brand awareness on Facebook.
-Create and curate content for the Facebook page, including text, images, and videos.
-Schedule and publish content on Facebook, using scheduling tools and analytics to optimize reach and engagement.
-Monitor and respond to comments and messages on the Facebook page, engaging with the audience and addressing any concerns or complaints.
-Manage Facebook advertising campaigns, including creating ads, targeting audiences, and optimizing for maximum results.
-Analyze Facebook data and use insights to improve content, engagement, and performance.
-Stay up-to-date with social media trends, algorithm updates, and best practices, and adjust strategies accordingly.

2011 - 2011
Powerful Development Ventures Corp
(Encoder/Data Entry Specialist/Sales Clerk)

-Issuance of Invoice & Delivery Receipt to customer.
-Weekly updating/encoding to Ledger.
-Sending daily sales to the main branch.
-Deposit daily sales.
-Check weekly inventory of Feeds
-Other Admin task

My Services

Cold Caller and Appointment Setter

Help a company generate leads, build relationships with potential customers, and ultimately drive sales.

Admin Support

Provide a wide range of admin services to help individuals or org streamline their operations and increase efficiency.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Lipa City,
Philippines
Email :
bernalynmasilang08@gmail.com


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