2014
Bachelor of Secondary Education
University of the Visayas
Executive Virtual Assistant
Hello! I’m Bernadith, but you can call me Adith. I’m a licensed teacher who chose a different path, building a successful career in customer service, executive assistance, sales support, and client acquisition for over a decade.
I started as a telemarketer, managing multiple campaigns, then transitioned into customer service and technical support roles with U.S. and Australian telecom companies and an international online remittance company. Over time, I expanded my expertise to include business correspondence, CRM management, and sales operations.
I’ve worked as a Client Acquisition Manager, leading a team of 10 and driving key sales strategies. I also gained experience in e-commerce and luxury retail, most recently as a Design Coordinator in a jewelry company, where I handled customer inquiries, post-sales communication, and executive support.
To further refine my skills, I completed training in Executive Assistance, General Virtual Assistance, and Social Media Management, equipping me with expertise in email and calendar management, travel coordination, and high-level administrative support.
I’m known for being collaborative, adaptable, and eager to learn. I thrive in fast-paced environments and take pride in helping businesses streamline operations while delivering top-notch client service.
Looking forward to connecting and making an impact!
My Skills and Competencies
Social Media Management
Calendar & Email Management
Data Entry
CRM Management & Data Organization
Technical Support & Troubleshooting
Customer Service
Certificates
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My Experience and Education
July 2012
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March 2014
Techno Touch BPO
(Telemarketer)
• Be knowledgeable about the product
• Identify prospective customers, lead generation and
conversion
• Contact new and existing customers to discuss needs
• Emphasize the features of products to highlight how they solve customer problems
• Answer questions about the products
• Negotiate prices and terms and prepare sales agreements
• Collaborate with colleagues in many different sectors
• Maintain contact lists and follow up with customers to continue relationships
• Appointment setting
June 2023
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May 2025
Cru-wine Ltd.
(Executive Assistant (Part-time))
Manage the CEO’s calendar, meetings, and travel.
Coordinate with clients, suppliers, and team members.
Handle emails, calls, and follow-ups on behalf of the CEO.
Prepare reports, documents, and meeting materials.
Support day-to-day admin tasks and special projects.
Ensure smooth communication and workflow across teams.
Bookkeeping
May 2014
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March 2015
Convergys (Sprint Account)
(Customer Service Representative)
• Responsibilities include interviewing customers for relevant information and properly leading them through diagnostic procedures to determine the source of their problem with a Sprint product.
• Log and track customer calls in a computer database and research, document and recommend new methods or modifications to the customer support processes.
• Act With empathy and courtesy during all customer complaints or inquiries.
April 2015
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July 2016
Teletech (Telstra Account)
(Customer Service Representative/Technical Support)
• Provided exceptional customer service via phone and email.
• Managed accounts, orders, and support requests using internal systems.
• Used Telstra systems and coordinated with Telstra for issue resolution.
• Handled after-hours and emergency support for VIP and regular clients.
• Processed mobile connections and monitored pending services.
• Maintained and updated internal systems with accurate information.
• Proactively checked for product and plan updates.
December 2016
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September 2019
Fab Promotion Inc.
(Sales and Customer Support Specialist)
• Communicate with customers via calls and emails.
• Coordinate with the Chinese team to verify the feasibility of customization requests within a specific price range.
• Prepare quotations and cost estimates.
• Handle sales transactions and customer negotiations.
• Follow up with customers to ensure a smooth purchasing process.
• Manage bulk order transactions, helping customers secure better pricing.
• Act as the main point of contact from order placement to product delivery.
• Process invoices and manage billing.
• Assist customers with inquiries, concerns, and complaints.
March 2018
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October 2019
Bizmates
(Online English Tutor)
• Assigned homework, exams, and graded assessments.
• Developed individualized plans for students with special needs.
• Researched and applied new ESL teaching methods.
• Created a supportive and engaging learning environment.
• Maintained student attendance and grade records.
• Managed classroom challenges and resolved issues.
• Collaborated with staff to enhance the learning experience.
November 2019
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February 5, 2022
Worldremit Ltd.
(Customer Service Representative)
• Maintained a positive, professional, and empathetic attitude toward customers.
• Responded promptly to inquiries via chat, calls, and emails.
• Resolved customer complaints and provided accurate product information.
• Processed orders, applications, and customer requests efficiently.
• Recorded and managed customer interactions, transactions, and feedback.
• Coordinated with colleagues to ensure seamless customer support.
• Provided insights to improve customer service processes and satisfaction.
February 2022
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July 2023
Delonix Marketing Corporation
(Client Acquisition Manager)
• Updated HubSpot with client details and sales feedback.
• Created weekly sales reports and assisted the CEO with ad hoc reports.
• Sent invoices to the invoicing team and handoff emails to recruitment.
• Conducted discovery calls and coordinated recruitment status.
• Researched job ads on Indeed and generated leads via LinkedIn & Facebook.
• Managed a team of 10, overseeing training and productivity.
• Negotiated pricing, terms, and prepared sales agreements.
December 2023
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December 2024
Four Words Ltd.
(Designs Coordinator / Sales Support Representative)
• Responded to customer inquiries on jewelry and pricing.
• Managed post-sales communication via email, ensuring issue resolution.
• Proactively handled timelines, managing expectations and deliverables.
• Followed up with leads via email, guiding them through the sales funnel.
• Monitored and managed the email inbox, responding promptly and professionally.
• Maintained accurate customer data and sales updates in the CRM system.
• Provided administrative support to the sales and executive team as needed.
February 16, 2025
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February 16, 2025
PRO VA
(Executive Assistant)
• Calendar Management – Scheduled and organized appointments, meetings, and deadlines.
• Email Management – Sorted, prioritized, and drafted professional emails.
• Travel Coordination – Researched and arranged flights, accommodations, and itineraries.
• Data Entry & CRM Management – Maintained and updated client records in a CRM system.
• Document Preparation – Created reports, presentations, and spreadsheets.
• Administrative Support – Handled various office tasks, including organizing files and managing correspondence.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service
Provide excellent customer service via phone, email, and chat, ensuring quick resolution and a smooth client experience.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Provide high-level administrative support to top executives and ensure the smooth operation of the executive office.