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Bachelor of Science in Nursing
Our Lady of Fatima University
About Myself
I started my career as a Front Office Agent in the Hospitality Industry many years ago, operating one of the busiest hotels in the Middle East. I have been always passionate about the hospitality and hotel industry, having worked at international hotel brands in the Middle East, I gained extensive experience in both the operational and administration aspects of the industry.
I decided to broadened my knowledge in the hospitality industry by working remotely.
Now, as a skilled in Hotel Industry or Short and Long Term Rental, my goal is to help business owners to have more sales or revenue by closing 100% of bookings and ensuring that guests are satisfied by giving them with excellent service.
I am dedicated to supporting you in obtaining more leads in order to reach your goals by providing behind-the-scenes support that allows you to focus on your business. I believe having integrity is a must for a great Agent, and I put my heart and soul into every task I handle.
Professional Proficiencies
Abilities that will help me succeed in my job
Customer Service Representative
Reservation Specialist
Management Support
Virtual Assistant/Data Entry
Certificates
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My Experience and Education
2009
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2015
Premier Inn Hotel LLC
(Front Office Agent)
Handling incoming and outgoing calls.
Handling check-ins and check-outs and following daily checklist.
Handling Team Leader's task when unavailable.
Handling daily cash float and customer transactions.
Collaborate with different department to ensure that customer needs are meet.
Making reservation thru telephone and walk in guest.
Covering reservation and admin task when needed
2021
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2022
Mana Mana Suites
(Customer Service Agent/Reservation)
Making reservations from Airbnb, Expedia, Booking.com, Agoda
Answering incoming calls from Linkus
Processing refunds if there’s any
Checking and answering inquiries from Tickets, IMs, Booking.com, Airbnb, Agoda
Updating HK List every time guest checked out
Doing night audit after GY shift
Sending payment links for invalid and unsettled bookings
2023
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Present
Pexly (Discovery Accommodation)
(Customer Support Representative)
Manage calls, emails from clients in a timely and professional manner.
Helping customers open the doors online, respond to standard booking related queries.
Escalate emergencies to the client.
Maintain regular reporting.
Handling questions from customers about booking a room, canceling or rebooking.
2009
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2010
Holiday Inn Sharjah (UAE)
(Housekeeping Coordinator)
• Answering phone calls from different department and from guest rooms.
• Inventory of housekeeping supply.
• Preparing guest laundry.
• Cleaning the entire housekeeping department.