1999
BACHELOR OF SCIENCE IN COMMERCE – MAJOR IN MANAGEMENT
SAINT LOUIS UNIVERSITY
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2014
-
2025
DTCC MANILA
(SENIOR ANALYST - GLOBAL SERVICE BUREAU)
- Specialist and Support executive for Post-Trades Products and Projects
- Facilitating the setup for standing settlement instructions (SSI) catering to
Investment Managers and Institutions, Prime Brokers/Dealers, Global Custodian
Banks, Hedge Funds, and Regional Custodian Banks.
- Ensures that the settlements data and global account information are securely managed, accurately populated, segregated, and compliant on a market-by-market basis, and the data processed is aligned with the Securities Market Practice Group’s (SMPG) country-specific market practices and latest validation rules.
- Proactively monitor and provide timely responses to clients by coordinating and collaborating with various internal teams: product management, relationship management, technology, application development, and Business management teams.
- Participate proactively in team meetings, identify, and suggest process improvements to increase organizational efficiency and improves client experience.
Identify training needs and facilitate training delivery.
- Actively strives to keep Standards documents, Process and Procedures Documents
2014
-
2014
CONVERGYS CORPORATION
(CUSTOMER SERVICE REPRESENTATIVE – NORTH AMERICA SUPPORT)
Supports US, Canada, and US Territories clients for eBay Selling and General Concerns. I handled new sellers, monitored listing items, reviewed billing invoices, mediated between sellers and buyers, and troubleshooted errors and problems encountered by the members
2011
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2012
OMGEO LLC (A DTCC and Thomson Reuters owned Company)
(SENIOR – GLOBAL SERVICE BUREAU EXECUTIVE)
- Responsible for monitoring daily tasks, providing monthly reports that include the progress of projects, issues encountered, and the corresponding workaround as POST-Trades Support
- Coordinates with other internal functions as necessary. Have worked with multi- regional clients to provide support for a range of post-trades products
- Provided new associates the required training. Served as a mentor and escalation point person for additional support with APAC and EMEA concerns
- Assisted the management team in facilitating the day-to-day workflow, monitoring individual/team productivity and recommending process improvement opportunities.
- Contributed ways to improve the effectiveness of the team to help increase productivity. Assigned as the pioneer tester for various products and contributed to processes documentation and manuals.
- Assisted client queries by troubleshooting, provided monthly basis reports for CPI percentages and performances of the team, and served as Floater User for all tasks and projects processed by the Team (Maker and Checker Roles). Provided administrative support by maintaining, updating, and retrieving data reports in a timely and accurate manner for Post-Trades Products and Projects
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.