2004
Bachelor of Secondary Education, Major in English
Don Mariano Marcos Memorial State University
More Info About Me
I'm your VA who will treat your business as my own. My almost 10 years of experience working in the customer service field helped me discover and learned several sets of skills along the way that will be of help to your business.
My Skills and Competencies
Social Media Management
Graphic Designer
Customer Service
Content Creator
Certificates
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My Experience and Education
2022
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2022
Phyllis Song Super VA
(Virtual Assistant)
The first line of contact for patients who want to set up an appointment with our oral surgeon. Doing proper triage, putting them on schedule and preparing consents, post-ops instructions, and uploading of insurance benefits. Assist dentist's office with inquiries and urgent cases to be communicated with head office.
2021
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2022
ZZ Connect
(Customer Service Escalation Specialist)
Mediate between sellers and customers until a resolution is provided. To resolve issues before they get escalated to the tribunal. Conduct training for new hires and lead strategic planning to monitor the performance of sellers in terms of their customer service, and whether they are still going to stay on the platform.
2020
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2021
Plus EV Electrical Products Trading
(Customer Service Specialist)
Provides pre and aftersales support for the customers via calls, SMS, emails, and chat. Shopify management, basic inventory, packing of items, handling of petty cash, and other admin and ad hoc tasks from the client.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.