2014
Bachelor of in Hotel Restaurant Tourism Management
Visayas State University
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Extensiv Cebu, Central Visayas
(Front line Support Engineer)
• Technical Support & Troubleshooting – Assisting customers with software issues, diagnosing problems, and providing timely solutions.
• System Integration Assistance – Helping clients integrate Extensiv with other platforms like e-commerce, WMS, and ERP systems.
• Customer Communication – Responding to inquiries, explaining system functionalities, and ensuring customer satisfaction.
• Issue Documentation & Reporting – Logging support tickets, tracking issues, and collaborating with internal teams for resolution.
• Process Improvement – Identifying recurring issues and suggesting enhancements to improve system performance and user experience.
2021
-
2022
Metropolitan Warehouse and Deliveries | Cebu, Central Visayas
(Logistics Associate)
• Managed system support and set service priorities.
• Coordinated returns and shipments with vendors and customers.
• Tracked orders and provided status updates.
• Handled documentation for shipments and work orders.
• Responded to customer inquiries and resolved issues.
2019
-
2021
NCR Cebu Development Center, Inc. | Cebu, Central Visayas
(Customer Solution Suppo)
• Performed testing and troubleshooting.
• Documented system changes and actions.
• Diagnosed and repaired machine issues.
• Performed testing and troubleshooting.
• Documented system changes and actions.
• Diagnosed and repaired machine issues.
2016
-
2019
Telstra Powered by: Teletech | Cebu, Central Visayas
(Customer Service Representative)
• Assisted customers with account and billing issues.
• Managed payment plans and past-due accounts.
• Coordinated with third parties to resolve payment concerns.
• Handled inquiries, complaints, and quality assurance evaluations.
2014
-
2016
Convergys | Cebu City, Central Visayas
(Customer Support Specialist)
Handled cash transactions and ensured accurate balances.
• Assisted customers with inquiries and personalized recommendations.
• Guided customers through billing and payment processes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.