2019
Bachelor of Arts in Journalism
Cavite State University
More Info About Me
Hello! I'm Benj, a seasoned freelancer with 6 years in customer service, managing telco accounts for USA and Australia. As a former team leader, I excel in surpassing targets and providing exceptional service. With specialized training in Social Media Management, I bring a strategic approach to enhancing online brand presence. My strong background in telecommunications, coupled with a results-driven mindset, positions me as a valuable asset. Let's collaborate to elevate your customer service and amplify your social media impact. I'm ready to contribute to your success!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2023
Concentrix
(Operations Team Leader)
Responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
2017
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2020
iQor, Philippines
(Customer Service Representative/Technical Support)
Provides assistance to customers by addressing inquiries, resolving issues, and offering technical guidance. Responsibilities include responding to customer inquiries through various channels, troubleshooting technical problems, and ensuring a positive customer experience.
2015
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2017
McDonald
(Service Crew/Local Store Marketing Associate)
Responsible for ensuring excellent customer service within a store setting. This role involves serving customers, taking orders, and handling transactions. Additionally, the Local Store Marketing Associate focuses on promoting the store through various local marketing initiatives, such as events, promotions, and community engagement.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.