2012
High School Graduate
Niño Jesus House of Studies
More Info About Me
I am a self-motivated and goal-oriented professional with a strong passion for continuous learning and growth. Since 2014, I have developed a diverse skill set through various roles, allowing me to adapt quickly to new environments and challenges. My ability to embrace new opportunities reflects my eagerness to expand my expertise and contribute effectively to any team.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2023
-
2025
Optima Enterprises
(Maintenance and Compliance Coordinator)
Managed and scheduled maintenance requests, ensuring timely resolution of tenant-reported issues.
Coordinated with vendors, contractors, and in-house maintenance teams for repairs, inspections, and preventive maintenance.
Handles unit inspections and common area inspections to identify maintenance needs and ensure compliance with safety and quality standards.
Investigated tenant complaints related to property conditions and regulatory concerns, facilitating appropriate resolutions.
Ensured that property insurance policies were up to date, coordinating with owners and insurance providers to maintain compliance.
Submitted detailed reports to property owners, outlining inspection findings, maintenance updates, and compliance status.
2020
-
2023
IImono Omise
(Ecommerce Business Owner)
Develop business from ground up
Managed buying and selling goods via third-party sales venues such as Shopee and TikTok
Managed customer service, issue resolution and ensured high satisfaction for customers
Promoted business on social media platforms
Maintained records for production, inventory, income and expenses
2014
-
2020
Transcom Worldwide Philippines
(Customer Service Representative | SME | Product Specific Trainer)
Delivered exceptional customer service by assisting customers with shipping, tracking, and delivery inquiries, ensuring a seamless experience.
Resolved customer complaints promptly and professionally while adhering to company policies and service standards.
Served as a Subject Matter Expert (SME), handling and resolving escalated customer issues, ensuring swift and effective resolution
Conducted product-specific training, onboarding new hires and cross-training tenured agents across multiple lines of business.
Monitored agent performance and knowledge retention through call listening, coaching, and certification assessments to ensure service quality.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.