2023
Bachelor of Science in Information Technology
Cebu Technological University
More Info About Me
Hi! I’m Banisa, a dedicated and detail-oriented Virtual Assistant with a strong foundation in marketing support and customer service, backed in hands-on experience as a Marketing Specialist and Customer Service Assistant. I specialize in helping businesses grow their brand presence, engage with the target audience and deliver exceptional customer experiences.
With experience in tools such as Google Workspace, Microsoft Office, Canva, slack, zoom and various communications platforms, I am equipped to provided organized, detail-oriented, and professional assistance. I take pride in delivering high-quality output, meeting deadlines, and maintaining clear, consistent communication with clients.
My background includes administrative support, data management, record management, responding to customer inquiries across various platforms, coordinating campaigns, briefings, customer service, and task coordination. With a proven ability to handle multiple responsibilities efficiently, I help business owners and professionals streamline their operations and focus on growth.
Aside from my Marketing work, I’m also proud to be a Tiktok Affiliate and Shoppe Affiliate, where I actively promote products through content creation and influencer marketing. This has strengthened my skills in digital promotion, audience engagement, and online brand positioning.
As a dependable team player and a self-starter, I bring integrity, precision, and a proactive mindset to every project. My goal is to add value to your business by supporting your day-to-day tasks with excellence and dedication.
If you’re looking for a reliable Virtual Assistant with marketing knowledge, customer service experience, and social media influence, I’d be happy to support your goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2025
DPB SERVICE CORPORATION (CLIENT – HOME DEVELOPMENT MUTUAL FUND)
(Marketing Specialist & Customer Service Assistant)
As a Marketing Specialist and Customer Service Assistant, I played a dual role in promoting brand visibility and ensuring excellent client support. I contributed to the planning and execution of marketing strategies while also serving as the first point of contact for customer concerns, providing responsive and solution-oriented service.
KEY RESPONSIBILITIES:
• Conducted marketing briefings and presentations for internal teams, clients, and stakeholders
• Planned and executed marketing campaigns across digital and social media platforms
• Developed and implemented market strategies based on audience research, trends, and business goals
• Scheduling
• Handled customer inquiries, concerns, and follow-ups via chat, email, and social media
• Provided timely and professional product questions
• Recorded and organized customer feedback for service improvements
• Maintained accurate documentation of customer communications and resolutions Ensured a high level of client satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.