Nextvas Inc.
(Customer Service Representative)
As part of the Inbound Emails Team, my main responsibility was handling customer inquiries through email while also making outbound calls when needed. I assisted customers with a variety of concerns, ensuring they received clear and helpful responses.
Since we dealt with a wide range of inquiries, I developed a strong general knowledge of different products, services, and common issues. This allowed me to provide accurate information, troubleshoot problems, and offer solutions efficiently. When needed, I coordinated with other teams to resolve more complex concerns while keeping the customer informed throughout the process.
Key Responsibilities:
✔ Responding to customer emails promptly and professionally.
✔ Making follow-up calls to assist with unresolved inquiries.
✔ Identifying customer concerns and providing the best possible solutions.
✔ Keeping records of interactions to maintain organized documentation.
✔ Collaborating with internal teams to ensure smooth issue resolution.
Card Bank Inc.
(Account Officer (On the job Training))
During my OJT as an Account Officer Trainee at a microfinance company, I gained hands-on experience in handling financial transactions, assisting clients, and ensuring smooth loan processing. I worked closely with account officers, performing key tasks to support daily operations.
Responsibilities:
✅ Payment Collection & Processing – Collected loan payments from clients and ensured accurate recording.
✅ System Updates – Entered and updated payment records in the system for accuracy.
✅ Receipt Issuance – Generated and provided payment receipts to clients.
✅ Loan Processing Assistance – Helped with loan applications, verification, and documentation.
✅ Client Interaction – Assisted borrowers with inquiries about payments, loan terms, and account status.
This experience sharpened my attention to detail, strengthened my ability to maintain accurate financial records, and enhanced my customer service skills, all crucial for ensuring smooth and efficient microfinance operations.