2017
BA (Honors) Business & Management
University of Northampton
More Info About Me
A motivated result-oriented leader and team player with excellent communication and interpersonal skills. I am a hardworking individual who strives to achieve the best in all areas, and I am always eager to learn new skills and advance my career. A key contributor who possesses great analytical decision-making and customer service skills.
My Skills and Competencies
Social Media Management
Data Entry
Customer Service
Certificates
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My Experience and Education
2020
-
2023
Bacolod Sticker House
(Assistant Operations Manager)
• Strong staff management skills, assists with the training and ongoing coaching of both new and current staff and conducting performance reviews
• Ensuring the team is informed and follows all company policies and procedures
• Responsible for educating the staff on best practices, company policies and safety standards.
2019
-
2020
Stewart Dawsons
(Assistant Manager)
• Strong staff management skills, responsible for ongoing coaching and training of staff, and frequently conducted performance reviews
• Responsible for drafting and publishing rosters with a budget and forecast focus, filling out weekly budget/sales reports for the Area manager, and implementing KPIs amongst sales associates in order to push for meeting targets
• Excellent end-to-end knowledge of stock management, including processing deliveries, conducting rolling and annual stock counts, and creating visual management plans based on stock levels
• satisfaction and meeting daily performance budgets by liaising with customers to help them with their purchases
2017
-
2019
Novo Shoes
(Store Manager)
• Awarded a certificate of achievement for excellent in-store operations
• Strong staff management skills, responsible for ongoing coaching and training of staff, and frequently conducted performance reviews
• Responsible for drafting and publishing rosters with a budget and forecast focus, filling out weekly budget/sales reports for the Area manager, and implementing KPIs amongst sales associates in order to push for meeting targets
• Excellent end-to-end knowledge of stock management, including processing deliveries, conducting rolling and annual stock counts, and creating visual management plans based on stock levels
• Selected for management after demonstrating an ability to learn quickly and master complex concepts flawlessly
• Successfully maintaining high customer satisfaction and meeting daily performance budgets by liaising with customers to help them with their purchases
My Services
Bookkeeper
Intuit Quickbooks, Accounts Recievable, Account Reconciliation, and Financial Accounting
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.