2023
BS in Information Technology
University of the East
More Info About Me
Intellectually curious and self-motivated Information Technology graduate with passion for customer service a meaningful role to begin a career and make a positive impact on customer experience. I am self motivated person and I try to exceed my superior's expectations with high-quality work.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Concentrix SLZ
(Customer Advisor I)
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Serves customers by providing product and service information and resolving product and service problems.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.